Dylan Cook Email & Phone Number

Scottsdale, Arizona, United States

As a Service Reliability Engineer at Edgio, I played a critical role in ensuring the stability, scalability, and performance of mission-critical systems and services. Leveraging my expertise in DevOps and Site Reliability Engineering (SRE) principles, I collaborated with cross-functional teams to design, implement, and maintain robust infrastructure and deployment pipelines. I proactively monitored system health, analyzed performance metrics, and identified areas for optimization, resulting in improved service availability and reduced incident response time.In the latter portion of this role, I've transitioned into a development role, writing C / C++ code to maintain systems.

I work as an Operation Engineer, owning the production network of a globally distributed CDN. This involves serving as an escalation point for Limelight’s NOC, swiftly responding to infrastructure alarms, and automating common tasks with both shell scripts and python.

Tempe, Arizona

- Effectively led teams to exceed customer service expectations. Managed teams of Junior Linux System Administrators and was an integral piece in developing workflows for escalated technical support.- Advanced knowledge of administering linux systems and python automation, as well as intermediate experience with PHP, JavaScript, HTML, CSS, and relational database queries.- Advanced knowledge of BASH scripting and Linux shell-related automation- Advanced knowledge with web services, e.g Apache, Nginx, etc.- Effectively utilize data analysis techniques to influence operational direction and determine customer-translating KPI's- Utilize modern communication methods to influence operational changes by bridging communications between business and tech leads to determine best technical practices

Tempe, Arizona

- Analyzed date to create ambitious sales goals and led groups at three different retail locations to meet and exceed requirements.- Created local marketing programs to increase overall customer base. - Specialized in fostering mutually beneficial B2B (business to business) sales agreements.