Leading on high profile multi-channel campaigns, across email, SMS, organic socials, affiliates and direct mail, for a variety of propositions, specialising in heat and electric vehicles.• Affiliate relationships - building, managing and supporting our external affiliates and enhancing the experience they have with us• Campaign ownership - planning, designing, writing, testing and deploying campaigns, ensuring they are delivered on time, on brand and on budget• Deploying new and existing customer-focused and performance-driven campaigns which include clear and engaging copy in EDF’s tone of voice• Excellent stakeholder management and cross team collaboration both internally and externally to incorporate cross team feedback to ensure everyone’s feedback is heard and evaluated• Working with external partners requires excellent communication in order to maintain and increase our relationship and satisfaction with the work we are implementing• Improving and optimising comms through A/B testing with the inclusion of applying behavioural science principals• Optimising boiler cover campaigns have seen positive email engagement results including open rates of 70% and click through rates of 2% exceeding the targets set, this has resulted in delivering 225 boiler care sales• Supporting colleagues with testing, quality auditing and proofing• Simplify email builds• Provide concise updates on progress and keeping documentation up-to-date• Creating guides for users to simplify future process and uploading these onto Miro• Problem solving - identifying errors that occur, either fixing/letting the user know and advising them on how it can be resolved

Updating and editing databases (Excel and Bullhorn)Mail ChimpResearching profiles through LinkedIn and LinkedIn Sales Navigator

During my Developing Professional Practice in Business module, I am working within a team for a client; who is a charity based in Brighton & Hove to gage an understanding on whether a proposed new Eco-building will be successful and financially sustainable.This has involved conducting secondary research in order to gain an understanding on the financial aspects of the charity sector as well as the competitors within the Brighton and Hove area to identify their strengths and weaknesses. Primary research involved producing a Qualtrics survey for the client to distribute to businesses that may potentially be interested in hiring the building. The analysis of the results allowed us to provide the client with recommendations on how they can attract new businesses to the building using the SOSTAC model.During this project, I was focusing on my part of the report and then the coronavirus pandemic stopped our groups weekly meetings to discuss what we’d achieved. We all needed to maintain contact as we were in different parts of the country. Therefore, we arranged to meet on Microsoft Teams every week to keep in contact and update each other on any work completed. We met every week during the pandemic and have managed to provide our client with a business report that meets the brief set out for us.

Working as a representative of the University of Brighton's 'Bright Young Things' marketing agency, to help support and improve marketing for Party Pub Hire.Role Included:• Running social media platforms (Facebook, Instagram, and Twitter) to help improve engagement with posts and analyse trends• Creation and analysis of Facebook Adverts• Analysis of competitors and industry• Social Media trends• Decision making on posts to improve the online reach• Marketing Strategies• Basic MailChimp use

Started off as an Apprentice in 2014, and in 2015 was offered the job permanently.Roles Included:- Customer Service- Replacing and upgrading hardware- Building PCs- Administrative Duties- Troubleshooting- Problem Solving- Working under pressure- Ordering Equipment- Front of house

- Team leader cover when colleague unavailable- Delivered excellent customer service welcoming customers into store as part of a team whilst acting under pressure in a fast-paced environment- Surpassed weekly targets of restocking shelves and built up an understanding of where each product was in store- Worked alongside other departments of the store including the garden centre during peak hours