Dylan Diot Email & Phone Number

South Windsor, Connecticut, United States

• Lead Trainer in Exchange Manager Database software functions for new employees for various company departments.
• Led team on major database events and projects, particularly in the area of sports.
• Coordinated with department heads to implement new strategies and proposals to improve daily operations of the database.
• Managed support ticket queue to complete various client & business requests and tasks.
• Performed daily research to acquire essential information needed to make optimal business decisions.

South Windsor, Connecticut, United States

• Assist in the operation of the Exchange Manager, a database software that managed over 150,000 live events & over one billion in ticket inventory.
• Provided various departments with data or technical information to ensure client satisfaction.
• Verified database errors & customer claims to fulfillment & customer service teams.
• Performed research projects to increase and validate database information.

South Windsor, Connecticut, United States

• Performed various projects for different company departments with goal of landing a full-time position.
• Wrote blogs for Live Toast live event blog on TicketLiquidator.com
• Performed daily price comparison report for sales team.
• Assisted in the preparation of major company events including Ticket Summit convention & company outings.
• Build Introduction to Excel exam guide for the department.
• Helped generate On-Sale reports for Exchange team.

Amherst, Massachusetts

I help to run the Amherst Youth Football program. I'm involved with coordinating league rules and policies with our football teams and was in charge of sign ups and marketing for the program. I am in charge of game day operations for all home games and act as a supervisor at all practices to ensure the kids and coaches have the best experience possible.

Amherst, MA

• Protect the safety of thousands of patrons for several sporting events and concerts.
• Answer any patron related questions and concerns in a quick, precise manner.
• Smoothly run the rapid entry and exiting of patrons before and after events.
• Ensure no unauthorized personnel went backstage or interfered during events.

Danbury, CT

• Performed live scoring of baseball games that can be viewed on league website.
• Controlled final decision on disputed baseball calls.
• Conveyed scores and plays to broadcasters and reporters while simultaneously watching field of play.
• Assisted in the breakdown of equipment and the clearing of the press box after games.

Hadley, MA

• Scanned trade tickets from clients from many different financial firms and countries.
• Performed call backs to clients to verify information pertaining to the trade tickets.
• Responsible for the careful validation of trade tickets worth millions of dollars.
• Trained new employees on steps and procedures pertaining to screening trade tickets.

Milford, CT

I help provide tutoring to students to help their math and reading skills. I have helped tutor students ranging from age 3-16 and have tutor in subject from basic math to calculus and algebra. I have created lesson plans for over 100 students at the learning center and have ensured the successful entry of 100+ students during hours of operation.