• Continued previous role and tasks as a primary Clinical Research Coordinator, with the nuances that come with oncology trials, complexities of a large, multi-site organization, and interstate patient coordination• Facilitating the transition of an independent, multiple location clinical research network after an acquisition• Conducting start-ups and site activation procedures, patient care, and regulatory management for multiple sites• Establishing network community procedures through interdepartmental coordination

● Working with the IRB, FDA, pharmaceutical companies, and doctors to ensure the safety of patients and data integrity● Working with other coordinators, other sites and the contract research organization to maintain constant communication, report adverse events, and perform clinical duties● Organizing and carrying out procedures of multi-years clinical trials, whether in phase I, phase II or phase III● Learning terminology and methods in ophthalmology to perform duties● Able to perform phlebotomy, blood processing, applanation, ECG, investigational drug/product inventory and reconciliation, review of medical history, and data entry.● Obtained certificates for IATA, OSHA, JACHPO scribing, and GCP

● Assisted medical doctors, physician assistants, and nurse practitioners in documenting history of present illness, past medical history, physical exam findings, medical decision making, reevaluations, procedures, and discharge instructions● Trained new scribes in understanding the ER workflow, the particular needs of every provider, and the site’s program, Cerner● Tracked patients, and their lab and radiology results via Cerner to give live updates to the provider● Completed company-provided training in medical terminology and protocols for the emergency room environment

PROGRAMMER ANALYST I AND SENIOR COMPUTER TECHNICIAN● Guided other technicians with triaging skills, showing how to problem solve on the spot while maintaining guest relations.● Troubleshooted and resolved students and staffs’ wireless network accessibility with UCLA’s residential network access control system, SafeConnect. ● Updated technical progress and provided potential solutions to computer problems on the WebHelpDesk and KACE platforms for other technicians to continue. ● Diagnosed and resolved PC/MAC software issues, including viruses, operating system corruptions, drivers, and data restoration/backup.● Worked with PC/MAC hardware, including extraction of hard drives, MAC hard drive cable and RAM replacements, and batteries.● Aided residents in their homes as a field technician with cable, network and damaged plates issues.● Managed the center’s inventory and created manuals for procedures. CUSTOMER SERVICE REPRESENTATIVE● Taught new employees the basics of customer service, providing technical knowledge specific for the job and improving their independence.● Worked with various forms for Housing Administration’s equipment and inventory.● Aided students, staff, and other guests with front desk services, including printing, scanning, copying, faxing and equipment loans.● Answered phone calls for the technology center and Housing IT; triaged network and cable problems over the phone, organized calls for the field technicians, and placed work requests for IT.