Dylan Downs Email & Phone Number

Nashville, TN, US

Hopkinsville, Kentucky, United States

• Provide expert Level I & II support, including advanced troubleshooting, repair, andreloading of PCs, network configuration, and application and desktop support.
• Demonstrate proficiency with a range of systems and software, includingAllscripts/McKesson Paragon EMR, Altera Sunrise EMR, Athena EMR, HylandOneContent, Microsoft Office Suite, Adobe Acrobat, Windows standard and.
• Manage IP phone setup, deployment, and maintenance, as well as printerinstallations, hardware upgrades, and system rebuilds.
• Conduct comprehensive hardware and software support, including firewallconfigurations, VPN setup, and Java application maintenance.
• Coordinate the ordering and procurement of all technology-related equipment,ensuring accurate and timely completion of purchase orders.
• Collaborate with team members to achieve organizational goals and ensureprompt resolution of support tickets.

Hopkinsville, KY

• Provided expert Level I & II support, including advanced troubleshooting, repair,and reloading of PCs, network configuration, and application and desktop support.
• Demonstrated proficiency with a range of systems and software, includingAllscripts/McKesson Paragon EMR, Altera Sunrise EMR, Athena EMR, HylandOneContent, Microsoft Office Suite, 365, Teams, Adobe Acrobat.
• Managed IP phone setup, deployment, and maintenance, as well as printerinstallations, hardware upgrades, and system rebuilds.
• Conducted comprehensive hardware and software support, including firewallconfigurations, VPN setup, and Java application maintenance.
• Coordinated the ordering and procurement of all technology-related equipment,ensuring accurate and timely completion of purchase orders.
• Collaborated with team members to achieve organizational goals and ensureprompt resolution of support tickets.

Cadiz, Kentucky, United States

• Assisted my grandfather in his international mission work in Thailand over a 15-yearperiod, handling a range of administrative tasks and communications.
• Drafted and managed monthly newsletters and expense reports, and created variousforms of media including emails, videos, and slideshow presentations, DVDs, prayercards, and bookmarks.
• Maintained a well-organized address book with up-to-date information on allsupporting organizations, including addresses, phone numbers, and email addresses.
• Organized travel arrangements and hotel stays while he was furloughed in the UnitedStates and was traveling to various churches around the country to share updates onhis mission work.
• Ensured his passport and all relevant information were always up to date.
• Provided transportation to appointments as needed and as available.

• Managed produce inventory, including ordering, stocking, and maintaining displays.
• Restocked shelves and ensured cleanliness and organization of the back stockroom.
• Operated the cash register during full shifts and provided break coverage as needed.
• Delivered excellent customer service and handled cash transactions with accuracy.
• Provided basic IT support and troubleshooting for store operations.
• Directed the store’s social media strategy, including content creation and campaign management.

Associate Of Science (A.S.), Information Technology

General Education