• Provide expert Level I & II support, including advanced troubleshooting, repair, andreloading of PCs, network configuration, and application and desktop support.• Demonstrate proficiency with a range of systems and software, includingAllscripts/McKesson Paragon EMR, Altera Sunrise EMR, Athena EMR, HylandOneContent, Microsoft Office Suite, Adobe Acrobat, Windows standard and serveroperating systems, Kerio Control VPN, Kerio Connect, Kerio Operator, Fortinet VPN,and Sangoma Call Management.• Manage IP phone setup, deployment, and maintenance, as well as printerinstallations, hardware upgrades, and system rebuilds.• Conduct comprehensive hardware and software support, including firewallconfigurations, VPN setup, and Java application maintenance.• Coordinate the ordering and procurement of all technology-related equipment,ensuring accurate and timely completion of purchase orders.• Collaborate with team members to achieve organizational goals and ensureprompt resolution of support tickets.

• Provided expert Level I & II support, including advanced troubleshooting, repair,and reloading of PCs, network configuration, and application and desktop support.• Demonstrated proficiency with a range of systems and software, includingAllscripts/McKesson Paragon EMR, Altera Sunrise EMR, Athena EMR, HylandOneContent, Microsoft Office Suite, 365, Teams, Adobe Acrobat, Windowsstandard and server operating systems, Kerio Control VPN, Kerio Connect, KerioOperator, Fortinet VPN, and Sangoma Call Management.• Managed IP phone setup, deployment, and maintenance, as well as printerinstallations, hardware upgrades, and system rebuilds.• Conducted comprehensive hardware and software support, including firewallconfigurations, VPN setup, and Java application maintenance.• Coordinated the ordering and procurement of all technology-related equipment,ensuring accurate and timely completion of purchase orders.• Collaborated with team members to achieve organizational goals and ensureprompt resolution of support tickets.• Approximately one year’s worth of my employment was spent in a similar role at Legends Bank in the Middle Tennessee region.

• Assisted my grandfather in his international mission work in Thailand over a 15-yearperiod, handling a range of administrative tasks and communications.• Drafted and managed monthly newsletters and expense reports, and created variousforms of media including emails, videos, and slideshow presentations, DVDs, prayercards, and bookmarks.• Maintained a well-organized address book with up-to-date information on allsupporting organizations, including addresses, phone numbers, and email addresses.• Organized travel arrangements and hotel stays while he was furloughed in the UnitedStates and was traveling to various churches around the country to share updates onhis mission work.• Ensured his passport and all relevant information were always up to date.• Provided transportation to appointments as needed and as available.• Maintained social media accounts, i.e. Facebook, Twitter/X, and YouTube, andupdated regularly for him during the last 7-10 years of his ministry.• Utilized Microsoft Office Suite, iMovie, and other applications to produce high-qualityliterature and materials for mission activities.• Ensured his technology was always up to date, including laptop, mobile phone,cameras, and projectors.

• Managed produce inventory, including ordering, stocking, and maintaining displays. • Restocked shelves and ensured cleanliness and organization of the back stockroom. • Operated the cash register during full shifts and provided break coverage as needed. • Delivered excellent customer service and handled cash transactions with accuracy. • Provided basic IT support and troubleshooting for store operations. • Directed the store’s social media strategy, including content creation and campaign management. • Created and maintained the store’s Facebook and Twitter accounts, while managing updates to the company website.