Helping teams integrate emerging and immersive technologies in their workflow such as AR/VR, Game Engines, AI, Blockchain, IoT and 3D printing.Developing proof of concepts in an agile environment to demonstrate business use case of assorted technology.Managing, testing, and troubleshooting hardware and software, consulting on specialty projects, and developing training materials to enhance the user experience.

Designed and prototyped innovative game mechanics and features in Unreal Engine and Unity for PC, mobile, and browser-based game projects, focusing on increasing player engagement.Successfully shipped 10+ independently developed casual game projects, including free-to-play and premium versions, with over 1000 downloads.Authored design documentation, captured game footage, and created graphics and art assets for consultative projects.

Designed and implemented game mechanics and features in Unity and Roblox Studio for multiplayer game projects, optimizing the core gameplay loop, progression system, rewards, live operations, and monetization strategy for PC and mobile platforms.Collaborated with cross-functional teams including developers, artists, and sound engineers to create immersive and accessible gaming experiences that increased sales and average revenue per user.Conducted quality assurance, user testing, and feedback loops to continuously iterate on game concepts, increasing positive reviews and player satisfaction.

Provided comprehensive support to the regional sales team and customer accounts by responding to and resolving all inquiries and escalations related to Salesforce CRM, client leads, client orders, contracts, pricing, product configurations, and software applications.Increased sales and revenue by efficiently executing purchase orders and preparing product quotes, while processing RMA’s and invoice adjustments for capital and disposable inventory.Developed and delivered training sessions for the regional sales team on Salesforce CRM best practices, driving user adoption and productivity in the field.

Provided internal sales support to the regional sales team by qualifying and maintaining customer accounts, producing requisitions, and recommending services by researching and analyzing customer needs.Revamped the data governance framework to ensure consistency and accuracy of data across 10 different departments, reducing overall data errors, improving response time, and decreasing customer complaints.Collaborated with cross-functional teams to produce scalable data solutions, including queries that helped save 200+ hours of manual data entry time.

Created instructional client-centered course content, collaborating with program managers to identify training needs and map development plans for teams and individuals inside of the LMS.Conducted on-site training and administrative support to new hires as well as existing employees.Supported data entry systems, evaluation processes, and quality improvement initiatives for the L&D division, ensuring efficiency and effectiveness.

Provided excellent customer service by accurately processing a broad variety of financial transactions while building and maintaining positive relationships with members.Educated and recommended products and services that may be beneficial to members.Adhered to operational controls, policies, procedures, and processes to ensure compliance with bank policies and related laws and regulations.

Managed the daily operations of a retail store, leading a team of 15+ to provide exceptional customer service and achieve sales goals.Executed corporate marketing campaigns that led to an increase in foot traffic and a boost in quarterly sales revenue.Supervised the preparation and accountability of retail store physical inventory, reducing stockouts and improving overall product availability.