Dylan Griffin Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky Area

Louisville, Kentucky

- Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet-Worked with customers to provide and process information in response to inquiries, concerns, and requests about products and services;-Gathered customer’s information and determine the issue by evaluating and analyzing the symptoms-Diagnosed and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and more-Researched required information using available resources;-Followed standard processes and procedures-Identified and escalated priority issues per Client specificationsRedirected problems to appropriate resource-Offered alternative solutions where appropriate with the objective of retaining customers’ and clients’ business-Organized ideas and communicated oral messages appropriate to listeners and situationsFollowed up and made scheduled call backs to customers when necessaryStayed current with system information, changes and updates