• Accountable for leading and motivating cross-functional teams of product managers, engineers, quality assurance, integrations, and cloud services• Responsible for all aspects of the management over 20+ employees and 20+ vendor relationships• Work closely with Product Management on defining product strategy • Provide ongoing competitive landscape analysis for product market strength, attractiveness, and compatibility of feature sets• Foster and cultivate employee growth and career planning across various departments and create succession planning for critical roles• Contract management and negotiation on new services and offerings• Strategic planning and budgeting for managed departments• Ensure the optimization of process and continuous improvement

• Prioritize and manage product backlog, weighing trade-offs, and communicate outcomes to stakeholders• Worked collaboratively and cross-functionally with product and engineering teams to deliver desired and competitive feature sets• Supported Client Success and Sales during escalated issues or generating new business• Drive collaborative efforts between previously siloed departments

• Directed and managed portfolio of products across multiple verticals including Corporate, Higher Education, Military, Government• Spearheaded new product direction and reinvent product strategy due to changing markets• Coached and developed teams of 6 Product Owners, Integration Specialists and 10+ Technical Support agents and managers• Work regularly with executive leadership to ensure alignment of product vision and company strategy• Engaging extensively with clients in order to gain first-hand insight on clients and market feedback on the product features and direction• Responsible for product offerings generating more than $15+ million annually

• Responsible for managing portfolio of products which include functionality across multiple verticals• Spearheaded new product direction to reinvent product strategy due to changing markets• Managed, coached, and trained a team of 6 Product Owners• Managed portfolio that resulted in over $20 MM in revenue over multiple years• Eliminated unnecessary new product development based on market/client feedback

• Developed executive presentations and reports to facilitate project evaluation and process improvement• Supervised the work of 8 team members, offering constructive feedback on their work performance.• Defined clear targets and objectives and communicate them to other team members• Monitored timelines and flag potential issues to be addressed• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions• Met regularly with stakeholder groups to understand the business needs, communicate the vision, and articulate and prioritize features to be implemented.• Managed external development efforts with 3rd party vendors for outsourced technology. • Primary liaison between the business stakeholder groups and the delivery team• Identified and researched potential new product capabilities and features based on stakeholder needs or industry trends• Helped execute integration project plan and roadmap• Delivered market requirements to Integration Project Manager• Worked with the international market to assess market opportunities and manage integration deployments• Managed the integration life-cycle from on-boarding to end of life at an organization.• Help manage activities of Interns