- Specialize in CI/CD for factory automation systems which includes: integrate, test, install, and configure automation software and ensuring continuous delivery.- Translating factory requirements into automation system capabilities, effectively bridging the gap between operational needs and technical execution.- Drive the implementation of technical solutions that enhance production efficiency and system reliability.- Conduct advanced troubleshooting, adept at identifying and resolving complex automation system issues to minimize downtime and maintain continuous improvement.- Collaborate closely with a diverse set of customers, including product, process, and equipment engineers, to understand and meet their automation needs effectively.- Act as the primary liaison for automation system service requests, managing and coordinating resolutions to ensure timely, reliable, and high-quality support, thereby enhancing overall manufacturing excellence.

• Developed comprehensive test plans and test cases for the implementation of a new laboratory information management system.• Maintained, updated and configured the existing laboratory information management system while proactively addressing any bugs or issues that arose.• Collaborated with cross-functional teams to improve software quality and performance.• Actively participated in development and improvement meetings, gaining valuable insights into the decision-making and collaboration processes.• Queried and maintained SQL databases.• Assisted in data cleansing and optimization for SQL databases to improve overall system efficiency.• Weekly shifts on the IT helpdesk, promptly addressing and resolving end-user software, hardware, and network issues.• Effectively prioritized and resolved problems based on severity and urgency, ensuring timely solutions.