- Advising, supporting, and counseling customers and dealer partners by answering questions related to products and processes involved in retail buying or selling online- Facilitating order management, fulfillment, returns, and inventory management - Proactively engaging with related businesses to support and assist in order management- Developing and onboarding Federal Firearms License (FFL) dealers in support of the company dealer network - Assessing and resolving customer inquiries related to products, services, and processes – consistently produce top call volume- Building relationships with customers, and taking ownership of challenging situations that arise- Resolving conflicts, negotiating, and exercising good judgment in high-pressure situations- Collaborating with others as part of a team in a rapid-paced, goal-oriented, customer-centric environment - Working with business software applications and customer service contact center technologies like Zendesk- Managing a wide variety of tasks in a digital environment

Customer service- Discussing service options and pricing with potential customers- Handling mild customer service complaints- Operating a cash register - promoted to this responsibility Cleaning and Maintenance- Responsible for maintaining a clean and orderly workspace (cleaning, fixing, restocking)- Cleaning cars inside and out

- Training customers on how to handle firearms safely and how to trap shoot- Pulling and scoring rounds - requires attention to detail under pressure- Restocking trap and skeet houses with clay pigeons daily- Taking on additional duties during tournaments and events

- Transferring data from old base to new data base - Learned new system and requires attention to detail for large volumes of data