Tour Guide➢ Conduct tours throughout the campus, highlighting essential area of interest➢ Answering a variety of questions that a prospective student may askCall Center➢ Managing calls made to Cornell University➢ Acting as the primary liaison between the university and the particular caller

➢ Led several initiatives to implement DEI within recruitment and social practices for the 31 fraternities across campus➢ Operated as an advisor for all relevant decisions made by the organization

➢ Created strategy reports evaluating hotel performance and annual forecasts for owners and prospectivebuyers to communicate value for of a given property➢ Constructed daily reports highlighting market conditions and competitor rates to identify potential segmentopportunities for general managers while maximizing RevPAR➢ Worked with the hotel operations team to understand how many rooms we should oversell to achieve asellout, and created a forecasting model in Excel to add $15,500 in monthly revenue for the company

➢ Checking in and checking out 8500 guests, serving as their primary contact throughout their stay➢ Providing recommendations, holding the position of concierge➢ Performed 2200 tax adjustments for Online Travel Agencies (OTAs)➢ Learned how to operate a hotel, as I attended weekly meetings with all departments

➢ Responsible for food preparation and table service acting as liaison between manager and kitchen➢ Interacting with customers to provide quality service

➢ Maintained import and export data system for over 2500 weekly transactions➢ Managing product logistics including preparation and successful delivery