Dylan Kendall Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

• Received the gold achievement for the year 2022, I was ranked one of the top 24 sales consultants in Canada• Top 10 performer for Nissan in the Prairie Region for the year 2020 and 2021. I received a Bronze achievement for the year 2020 and 2021 which is awarded to the sales consultant that sells the most new car volume and meets the Customer Service Index score every quarter •Lease Portfolio Manager for Royal Oak Nissan, called existing lease clients and went through their options with the ultimate goal of getting them into a new vehicle • Learned the importance of qualifying the customer to figure out their needs and expectations for buying a vehicle • Consistently ranked top performer month over month • Built great relationships with potential clients, which lead to repeat business and referrals • Always met my quarterly bonus each quarter, the metric is measured from the average scores that your customer’s give you for every new vehicle sold within the quarter. I always achieved a score of 100% satisfactory by the end of the quarter

Calgary, Alberta, Canada

• Learned the automotive sales process, and the importance of following it• Achieved results through calling the existing client base to try and generate opportunities to come into the dealership• Demonstrated the ability to ask questions to figure out what was important to the prospective customer

Calgary, Canada Area

• Learned reconciliation of the yard, making sure all the rental trucks had a plan around them in order to increase Penske’s revenue when they were ready to rent • Demonstrated an understanding of the inbound sales process to book all the leads that came in • Perfected skills in cold calling by using a script and asking the right questions • Negotiated with the customers to find a solution that fits their needs, while also benefiting the company • Developed an understanding of Penske’s rental system, and gained a good understanding of their operations

Calgary, Canada Area

• Managed a fleet of Rental trucks and co-ordinated with business customers, lease customers and large national accounts to provide these trucks to run their business • Learned how to provide exceptional customer service skills in all situations • Answered inbound calls and booked a reservation by providing a solution to the customer’s problem • Gained experience on how to develop new business leads by referrals, follow up and cold calling • Drove metrics such as fleet productivity, profitability, units no longer earning revenue (NLE) • Co-ordinated rental accounts including adjustments, billing corrections, receivables, and invoicing

Calgary, Canada Area

• Performed retail sales of cellular phones and services • Met monthly sales targets and was ranked within the top 10 sales representatives in Alberta for 2010 • Carried out the role as a key holder completing daily end of day cash reconciliation's, bank deposits and other various store opening and closing duties • Consistently exceeded sales targets by ensuring quality customer service and satisfaction • Prepared invoices and accurate repair documents for customers when needed