Dylan Kenny Email & Phone Number

London, Ontario, Canada

London, Ontario, Canada

London, Canada Area

Helpdesk Support for Local and remote staff

London, Canada Area

• Provide support to local staff by identifying, troubleshooting & ensuring timely resolution of all IT issues related to software, hardware, network connectivity and telephony;• Provide support remotely to satellite offices throughout Ontario & New Brunswick, as well as for hundreds of work-from-home employees;• Participate in a 24-hour on-call support rotation and occasional travel between offices;• Responsible for research, procurement and installation of new computers and… Show more • Provide support to local staff by identifying, troubleshooting & ensuring timely resolution of all IT issues related to software, hardware, network connectivity and telephony;• Provide support remotely to satellite offices throughout Ontario & New Brunswick, as well as for hundreds of work-from-home employees;• Participate in a 24-hour on-call support rotation and occasional travel between offices;• Responsible for research, procurement and installation of new computers and peripherals;• Provide coaching to employees on use of new equipment (PCs, laptops, mobile devices, printers, etc.) and software (Microsoft Office, Crystal Reports, Adobe, etc.); Show less

Moncton, Nb

• Troubleshoot any IT related issues for global customer computers and programs including Lotus Notes and Citrix, using Dameware Remote Control; • Account creation and administration for Active Directory, Lotus Notes and HSAS400.

Moncton, Nb

• Provide technical support for ISP subscribers in Ontario and Quebec; • Consistently met metrics such as handle time, sales and service quality.

Miramichi, Nb

• General repair and maintenance of computers, servers and networking equipment for four schools in Miramichi, including MVHS, the largest school in the district;• Teacher’s assistant for grade 11 technical support classes.