Dylan Kishida Email & Phone Number

Honolulu, Hawaii, United States

Honolulu, Hawaii, United States

Sub-contracted through Information Systems Solutions

Honolulu, Hawaii, United States

General End User Support Role

Honolulu, Hawaii, United States

• As a Help Desk Technician I, my responsibilities are as follows:
• Manage User Access with Active Directory
• Manage Security Groups and Folder Access
• Log and resolve Tickets in ServiceNow
• Contribute and maintain an internal Knowledge Base
• Maintain Call Time to below 10 minutes

• As an Operations Support Services Representative, I was responsible for desk functions that primarilyfocused on correspondence. I was responsible for the following desk functions:
• Reviewing and submitting paperwork for subpoenas, garnishments, and levies;
• Posting and Approving both Domestic and International Wires;
• Responding to administrative requests regarding our online member services;
• Monitoring and preventing possible fraudulent activities on credit cards;
• Handling general operations correspondence.During my time at Hickam I was given the sole responsibility for the completion of a Net Yield Analysisfor our loan department under direct supervision of the Senior Vice.

Honolulu, Hawaii

As a Sales Associate, my primary responsibilities included stocking the shelves, providing customers with information regarding our products, and handling cash. Product knowledge was my primary focus as I was responsible for stocking the shelves. This ensures our most popular products can be sold and, in many cases, increase the transaction amount through.

Omaha Nebraska

• Alongside attending classes at the University, I worked at the school's IT service desk.At the service desk I am responsible for out- of-warranty repairs, providing support over the phone,training new employees, and.
• OS Repair
• Virus Remediation
• Driver Compatibility troubleshooting
• User Access Management via Active Directory
• MacOS Installation, Repair, and Recovery

Honolulu Hawaii

This internship was a paid full-time internship with 8 hour work days and 40 hour work weeks. I was tasked with management of distributing brochures to various branches and design of future marketing projects. The design of future marketing projects included a presentation before a crowd of a 100 or so individuals regarding our financial literacy program.