Dylan Kishida Email & Phone Number

Honolulu, Hawaii, United States

Honolulu, Hawaii, United States

Sub-contracted through Information Systems Solutions

Honolulu, Hawaii, United States

General End User Support Role

Honolulu, Hawaii, United States

As a Help Desk Technician I, my responsibilities are as follows:• Manage User Access with Active Directory• Manage Security Groups and Folder Access• Log and resolve Tickets in ServiceNow• Contribute and maintain an internal Knowledge Base• Maintain Call Time to below 10 minutes• Assist Users remotely through SCCM• Monitoring infrastructure health using Solar WindsMiscellaneous• Running Computer Compliance Reports via Microsoft Endpoint Manager• Troubleshooting conditional access issues in Azure Active Directory• Performing virus remediation using PowerShell• Troubleshooting remote access platform Cisco Anyconnect• Troubleshooting remote access platform VMware Horizon• Troubleshooting Microsoft365 SSO for Bank Apps

As an Operations Support Services Representative, I was responsible for desk functions that primarilyfocused on correspondence. I was responsible for the following desk functions:• Reviewing and submitting paperwork for subpoenas, garnishments, and levies;• Posting and Approving both Domestic and International Wires;• Responding to administrative requests regarding our online member services;• Monitoring and preventing possible fraudulent activities on credit cards;• Handling general operations correspondence.During my time at Hickam I was given the sole responsibility for the completion of a Net Yield Analysisfor our loan department under direct supervision of the Senior Vice President of Loans. The Net Yieldanalysis was completed in a months time with a scope of several years of data.

Honolulu, Hawaii

As a Sales Associate, my primary responsibilities included stocking the shelves, providing customers with information regarding our products, and handling cash. Product knowledge was my primary focus as I was responsible for stocking the shelves. This ensures our most popular products can be sold and, in many cases, increase the transaction amount through both impulse buying and suggestive selling.

Omaha Nebraska

Alongside attending classes at the University, I worked at the school's IT service desk.At the service desk I am responsible for out- of-warranty repairs, providing support over the phone,training new employees, and assisting students with isolated issues. My ticket assignments did nottypically fall under our IT department's knowledge base, however, I am proficient in use of knowledgebase and knowledge base contributions. I am proficient in both Windows and Apple products with theability to work on both software and hardware issues.Software Issues• OS Repair• Virus Remediation• Driver Compatibility troubleshooting• User Access Management via Active Directory• MacOS Installation, Repair, and Recovery• Windows OS Installation and Repair• Boot Record Repair• Basic Data Recovery with 3rd Party Equipment and SoftwareHardware Issues• AppleCare all part replacements including Logic Board work• Out of Warranty Apple repair for water damaged components • Windows all part replacements including motherboard replacement

Honolulu Hawaii

This internship was a paid full-time internship with 8 hour work days and 40 hour work weeks. I was tasked with management of distributing brochures to various branches and design of future marketing projects. The design of future marketing projects included a presentation before a crowd of a 100 or so individuals regarding our financial literacy program and how it impacts our brand.