Isaiah Earley Email & Phone Number

San Diego, California, United States

• Managed various servers that monitor physical security.• Created VM snapshots every 7 days for servers on vSphere, increasing redundancy from system failures.• Crimped CAT5/6 cables• Planned and initiated website and database upgrades, following procedures including: - scheduling maintenance cycles - creating VM snapshots with VMWare vSphere - replacing and inspecting aspx and config files to ensure database-to-website connectivity• Coordinated with 3rd party software vendors and internal point of contacts, to ensure servers remained compliant on RDTE network. • Managed and troubleshooted HDP5000 badge printers, ensuring 99% uptime for employees to create or update base badges.

San Diego, California, United States

Administrative Responsibilities: • Verifying hours and timesheets and reaching out to employees for discrepancies.• Compiling Monthly Status Reports (MSR's) reflecting the team's performance and communicating with individual employees with potential performance issues. • Coordinated SAAR-N form processing for incoming employees and USG. Ensured that necessary paperwork thoroughly and accurately completed for faster processing. • Used Jira Query Language (JQL) to create custom filters and oversee different data to view oldest tickets that are open, potentially disgruntled performance, and month-to-month team performance when closing tickets. General Tasks:• Coordinated with team on new issues and ensured employees have performed root cause analysis on various problems. • Coordinated with secondary teams to improve existing PowerShell scripts and reported any bugs / processes that may be outdated to teams.

San Diego, California, United States

QA Automation:• Designed, coded and implemented task automation using PowerShell (PS) / Python• Created PS scripts using the HP Client Management Script Library (HPCMSL) to remotely change BIOS passwords and BIOS settings, improving UX by allowing users to receive assistance from remote locations.• Created a Python script to translate letters into the NATO phonetic alphabet. • Developed PS scripts resolving CVEs 175408, 179635 and more by automating through registry changes and file manipulation through a list of about ~1000+ affected machines. Responsibilities: • Created standard operating procedures to assist other system administrators with but not limited to the following: • Installing unique 3rd party software • Resolving findings with scripts I developed• Provided day to day OS, and software support and implemented root cause analysis to troubleshoot and resolve software and system issues on 1700+ physical machines.• Regularly attended biweekly team meetings and a site wide network meeting to increase awareness on any major upcoming changes.• Utilized Assured Compliance Assessment Solution (ACAS) to scan for vulnerabilities and assess risks imposing various machines.• Presented excel data scraped via PowerShell to reveal severity of system vulnerabilities to government leadership.• Configured SSL certificates on a variety of Ricoh and HP enterprise printers.• Worked on imaging machines on both classified and unclassified networks, and created scripts to improve on this process. Accomplishments: • Saved the company an estimated 1,100+ hours during my time implementing automation solutions

San Diego, California, United States

· Served as the first point of contact for end-user technical support services to 600K+ Navy users and 400K+ Hardware Devices. · Provided end-user support while managing and coordinating incidents, problems, and non-service catalog requests· Learned and applied knowledge of security practices including configuring encryption settings, proxy, and DNS settings · Used PowerShell and Command Prompt to run scripts in order to push software updates, and repair conflicting software· Used MECM to review deployments and used historical data provided to determine software related issues· Utilized a variety of system logs from windows applications such as Event Viewer and CMTrace to review specific errors codes

Tustin, California, United States

· Checked in several clients daily to provide diagnostics, and custom builds to customers in a fast-paced environment.· Maintained consistent and thorough communication with 5-6 customers daily relaying accurate feedback, progress updates, and building rapport to ensure that customers utilize our service.· Provided consistent and accurate information to incoming customers including accurate quote pricing, potential issues at hand, and approximate deadlines before check-in.· Encouraged the sale of warranties to increase personal and company revenue metrics per diagnostic/build· Applied basic troubleshooting knowledge and repaired a variety of hardware issues that have caused users to have corrupt machines. · Communicated with external vendors (Apple, ASUS, MSI, etc.) to order parts, and receive etas for customers. · Used internal diagnostic tools to create reports and log information for customers, and kept confidentiality in user's personal information.

· Managed and stored invoices from up to 13 vendors and company trucks daily while simultaneously carrying out daily audits of incoming shipments.· Analyzed and processed damaged or stolen items to lower shrinkage by about 9%. Ensured items and goods were processed as claims, clearance, or stolen. · Remained compliant with hazardous laws and ensured the safety of chemical spills by categorizing and organizing broken irritants, flammables, and toxic chemicals. Prepared them for shipment to chemical processing waste facilities by external vendors. · Coordinated several activities with upper management to command up to 8 team associates, carrying out large-scale renovation tasks and preparing stock locations for upcoming holidays.· Processed and submitted a variety of paperwork, and prepped files for disposal after 2-year thresholds have been met.

· Worked alongside direct supervisors by maneuvering merchandise through the floor using equipment including pallet jacks, top stock carts and other tools.· Operated bailers and notified upper supervisors when supplies were low· Created features for top-selling items around holidays or year-round events

Escondido, California, United States

· Assisted customers with bagging, and scanning various merchandise · Recommended certain products resulting in potential sales and customer engagement · Managed change, memorized UPC codes, and scanned various coupons while operating a register · Assisted stocking department with bringing down top stock to prevent excess inventory from daily audits

San Marcos, California, United States

· Assisted users with software-related issues related to Microsoft Office Suite, Google Drive, Adobe Creative Cloud · Understanding basic functionality of operating systems such as Ubuntu, Windows 7, 8, 10, and MacOS· Regularly replenished printers with paper and ink for other students to use. · Organized and sanitized workstations for students to use and reported any misuse of machines to management. · Reported any faulty equipment from desktops, to computer peripherals to management

Bachelor Of Science - Bs, Computer Science, 3.75

Activities and Societies: Wilmington Esports ClubObtained Relevant Skills: HTML / CSS / JavaScript PHP / Apache / Databases Python / JSON.

Computer Science

Relevant Courses: Intro to C Cybersecurity Fundamentals

High School Diploma, General Education

Activities and Societies: FRC, Chess Club, Varsity Tennis