Dylan Laborde Email & Phone Number

The Woodlands, Texas, United States

Houston, Texas, United States

Houston, Texas Area

• Lead weekly meetings with IT liaisons from each office location, gather monthly IT support assessment, and discuss an overview of incidents, recurring issues, and pending implementation
• Delivered IT projects, while also being an Escalation point for desktop support
• Developed and documented standards for Change/Problem Management with a clear path to resolution
• Collaborated with internal BIM operations, MSP, NOC, ISP, and hardware vendors
• Presented business plans to Principals in charge, to implement new technology such as OneDrive, Microsoft Teams, Zoom Meetings, Mimecast, and Ivanti.
• Smoothly transitioned the entire userbase (300+) to a remote workforce.

Houston, Texas Area

• Installed network equipment at new model home locations, setup printers, and provisioned workstations
• Large focus on new hire onboarding process; creating a smooth transition to guarantee that the employee experience is both enjoyable and productive
• Advanced troubleshooting and administration of Windows-based applications, operating systems, server roles, and Cloud technologies (Azure, InTune, Autopilot, AD, DHCP, DNS, Print Server, File Servers, VPN, etc.)
• Provided support for executive staff and 1000+ userbase
• Delegated user access to company applications and resources through software portals and AD membership
• Lead hardware and software rollout projects, preferably to be done with little or no downtime to the users

Houston, Texas

• Administer Widows, Linux, CentOS, ESXI, and VMWare operating systems
• Configured and deployed device compliance policies & application packages with Microsoft InTune
• Configured Microsoft Company Portal for quick and easy deployment of company applications
• Be forward thinking when applying appropriate remediation and threat countermeasures utilizing GPO’s, DC, DHCP, DNS, Active Directory, VPN, and Direct Access
• Employed PowerShell, VBS, and Batch scripting to create automated processes such as backups, directory cleanup, software removal/update, drive mapping, restart services, and more
• Migrated to SharePoint and Exchange Online

Houston, Texas Area

• Relocated network and workstation equipment from old office locations to the new location.
• Designed and built data closet infrastructures ensuring MDF, IDF, demarcation point, server, router, rack, cable management tray, switch, 66 block, UPS, and backup appliances are all neatly organized, while keeping the.

Natchitoches, LA

• Firsthand proficiency with termination of COAX, 100 Pair CAT 3, CAT 5, CAT 6, and fiber optic network cable systems (new construction and existing infrastructure)
• Installed outside plant fiber optic cabling pedestals, underground and aerial equipment
• Expert in splicing, cleaving, cleaning of fibers, fusion splicing, and tray assembly procedures
• Ensured daily activities aligned with NOC priorities and objectives
• Installed commercial network systems, POTS phone systems, VOIP and Hosted PBX phone systems, residential home network/phone systems, set top boxes, home surveillance systems
• Racked and Stacked server rooms including MDF, IDF, demarcation point, media converter, server, router, rack, cable management tray, switch, 66 block, and UPS

Natchitoches, LA

Natchitoches, LA