Dylan Lamont Email & Phone Number

Greensboro, Nc, Us

Denver, Colorado

San Antonio, Texas Area

Managed staff Time Utilization process, ensuring 100% of staff entries were accurate. Personally trained 150+ associates in classroom setting and consulted 200+ in production setting. Collaborated with business partners, operational teams, and Consumer Learning to provide information on performance trends. Trained in numerous curriculums, to include, Citi Direct Sales, Introduction to Citibank, Call Center Foundations, Retail Call Center, Internet Client Services, Sawgrass, Bill Payment, People Skills, Thin Client, Fraud Servicing, and Client Relations. Designed, developed, and delivered functional skills training aligned with business goals and initiatives to drive results in a performance based learning culture. Developed, managed and maintained relationships with business partners. Performed as internal consultant to all levels and areas of the business to assess learning needs, recommend training or non-training interventions and strategies and to develop learning solutions. Managed organizational knowledge and learning content by using Learning Management System (LMS) and Learning Content Management System. Assisted with the implementation of course materials via LMS course requests; manage rosters and entering learner history data.

Fort Sam Houston, Tx

EXEMPLARY LEADERSHIP OF 55-MEMBER TEAM – Provided outstanding leadership and mentoring to a team of 55 instructional staff in best practice standards. • Staff Development & Training of 7500 Personnel – Personally trained 360 personnel and provided leadership to staff that trained over 7500 staff. Demonstrated ability to communicate complicated information in a clear and concise manner utilizing lecture/presentations, skills demonstration/performance, and computer based instruction. Further enhanced staff development and training by integrating audio, video, and computer technology. As a Subject Matter Expert, developed complete training plans for 3 units, validated 500+ testing questions, and created a variety of instructional materials.

Sheppard Afb, Tx

EXEMPLARY LEADERSHIP OF 20-MEMBER TEAM – Provided outstanding leadership and mentoring to a team of 20 instructional staff in best practice standards. Successfully maintained the highest national rankings 18% above national average and 12% above all other instructors in the Air Force. • Staff Development & Training of 5000 Personnel – Personally trained 600 personnel and provided leadership to staff that trained 5000+ staff. Communicated complicated information in a clear and concise manner utilizing lecture/presentations, skills demonstration/performance. Further enhanced training by integrating audio, video, and computer technology. As a SME, developed training plans for 3 units and created a variety of instructional materials. • Key Member in Installation of Network Access in 22 Classrooms & 18 Sympodiums – Due to expertise participated in complete classroom renovation and state-of-the-art technical update of educational environment that included installation of first-ever network access in 22 classrooms and 18 cutting edge Sympodiums. • Managed Online Accessible Schedule for 56 Instructors & 63 Classes – Also, managed a complex online schedule for instructors, classes and 108 additional instructional duties; provided lab locations and times; daily, weekly, and monthly schedules; classroom locations; and coverage instructions for leave and vacation schedules.

Shaw, Afb, Sc

STAFF LEADERSHIP, SYSTEMS MANAGEMENT & TRAINING – Maintained a variety of record storage, retrieval systems and IT assets valued to $5 million across USAF positions including managing a $500,000 inventory account. Due to technical expertise held responsibility for systems orientation and training of 25 new personnel (NCOICs, NCOs, Airmen and Nurses) for unit serving over 12,000 visits and 4,500 beneficiaries annually. • Provided Leadership for 30 Staff Supporting Multiple Teams – Provided leadership to all technicians requiring additional instruction and supported Primary Care Management Teams ranging from physicians to technicians. Also charged with managing additional duties of a 15-member clinical disaster team ranging from physicians to technicians.

Master'S Degree, Education - Instructional Leadership

B. A. Degree, Business Administration

A. A. Degree, Business Administration

A. A. Degree, Instructor Of Military Science And Technology

A. A. Degree, Allied Health Science