Dylan Litt Email & Phone Number

- Key member of the UX design team, playing a crucial role in delivering high-quality design solutions that meet business and user needs- Responsible for designing product solutions, including wireframes, mockups, prototypes, and final specifications, and ensuring that they are implemented according to specifications- Collaborating with the UX Director, product team, and product engineers to deliver roadmap product priorities in a timely and effective manner- Presenting design solutions to stakeholders and continuously iterating based on user feedback to ensure the best possible product experience for users.

Portland, Oregon Metropolitan Area

Assist students during an intensive 6 month bootcamp, covering the full design process. The following topics are covered within the bootcamp:-User-Centric Design Research using Qualitative and Quantitative Practices, Information Architecture and Flow, User Need Identification, User Experience Interviewing, Proto-Personas, and Insight Synthesis-Visual Prototyping and Wireframing using Adobe Photoshop, Adobe Illustrator, Keynote, Storyboarding, Decision Mapping and Decision Flow Diagrams-User Interface Development employing Atomic Design, UI Grids and Composition, Color Theory, Heuristic Metric Creation, Typographic Theory, Interaction Design anIconography-Web Prototyping and Development Languages HTML 5, CSS 3, Bootstrap, JavaScript, and jQuery

Portland, Oregon Area

Receive, investigate, and respond to support needs and issues; including inquiries related to product access, account implementation through our platforms or through API’s and SSO. Advocate on behalf of the client and/or partner. Be sure we’re providing feedback on the products that meet the needs of our clients and/or partners

-Cross trained two separate support teams during a merger, between numerous platforms. -Fielded 75% of all technical support inquiries between Q2-Q4 of 2020. -Communicated between clients & partners across multiple channels; including but not limited to phone, dual-chat, and web/email-Document all interactions, between numerous platforms, with detail and accuracy within proprietary ticketing systems, escalate issues internally as needed via JIRA

Portland, Oregon Area

- Spearheaded contract approvals for clients throughout numerous sites across the US- Input large amounts of information to be both processed and approved, troubleshoot any issues, and correct any discrepancies within the data provided.

Greater Los Angeles Area

- Provided direct outreach to entertainment industry experts in regards to numerous award events.- Monitored and managed submission details, which include multiple points of data.- Conducted outreach via social media and online research to identify new candidates and informs them of HPA’s services.- Directly assisted in the day to day tasks of award preparation, in addition to post-event communications.

Santa Monica, Ca

Artist + Client Relations Based in Los Angeles, Saatchi Art is redefining the experience of buying and selling art by making it easy, convenient and welcoming for both collectors and artists.Monitoring sales of multiple orders to ensure artist and client satisfaction in over 100 countries .Providing education to artists on managing and maintaining artwork sales.Monitoring artwork shipments daily to ensure fast and safe arrivalWorking with our engineering and product teams to maintain site functionsWorking with our Operations and Curatorial teammates to resolve complex and long-term order situations

Santa Monica, Ca

- Provided numerous services to both personal and commercial insurance agents.- Oversaw data entry and management of clients’ billing and renewals- Assisted in the management of numerous real estate properties located within Santa Monica, California.