Dylan Ly Email & Phone Number

Mississauga, Ontario, Canada

Exceeding monthly KPIs consistently maintaining a monthly 30% membership conversion rate. Upselling memberships from standard day passes. Excellent customer service skills ensuring customer satisfaction every visit. Leadership skills directing employees to ensure attractions are being safely monitored on a shift-to-shift basis. Ensuring the park is running smoothly and reporting any customer dissatisfaction and park-related anomalies to shift leads.

Brampton, Ontario, Canada

During my experience at Millennium Health Services, I shadowed and assisted a registered physiotherapist in providing modalities, doing soft tissue release, and passive stretching on patients. Some of the modalities that I operated included the: IFC Machine, Shockwave Machine, Class IV Laser. I also assisted patients with completing exercises that were prescribed by the physiotherapist by encouraging them and observing if the exercise was performed correctly