● Provide both remote and on-site white glove support for end users from over 50 client sites ranging from large non-profits and financial industries to small local boutique organizations. ● Work on escalated tickets from our “Quick Fix” technicians who were unable to resolve issues on first touch. Provide feedback and training to those technicians when resolution has been found.● First contact for “P1” emergency tickets such as alerts for: Server offline, ISP Outage, suspicious account activity, account compromises, and VIP user “white glove” priority.● Windows Server Administration: proficient in Active Directory, Group Policy, Print Management, DHCP, DNS, Terminal Server, Hyper-V.● Office 365 Administration: proficient in Azure Active Directory, Exchange, Teams, SharePoint, Cloud App Security, Defender, Intune/Endpoint Manager.● Identifies, troubleshoots, and implements solutions for issues in Windows Server, Office 365, Windows 10/11, VMware ESXi, mobile devices, and network printers/copiers/scanners.● Imaging and deploying physical workstations and laptops that are tailored to each client’s specifications.● Responsible for all new user creation and configuration in Active Directory and Office 365.● Creating, updating, and publishing internal documentation with detailed steps and SOPs.

● Read, analyze and write up reports on client’s existing retirement plans that will be transferring assets to Mutual of America, ensuring legal compliance with the IRS. ● Communicating with over 30 field office sales teams to ensure that the plans we write reflect the client’s needs.● Drafting plan documents for new clients and plan amendments for existing customers - averaging over 60 requests a week.● Managing multiple requests at a time and completing assignments within their expected turnaround time. Prioritizing and setting expectations for requests for expedited documents.•Calculating vesting for the employees of incoming clients

• Follows all cash management, cash register policies and ensures proper cash management practices are followed by shift team.• Dedicated technical support for all store computers, networks and point of sale devices such as order bays, POS systems, communication hardware and routers. • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.• Handle deposit orders for bank pick up and change orders for the store.• Following policies and procedures for operational flow at each station.• Maintaining a clean work area and immediate surrounding area. Follows inventory stocking and recording guidelines.• Performing equipment maintenance in accordance with preventative maintenance checklist.• Understanding and actively participating in Environmental, Health & Safety responsibilities.• Anticipates customer and store needs by constantly evaluating environment and customers for cues. • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

• Deliver the ultimate experience through unparalleled people skills and empathy • Troubleshoot and diagnose customer technological issues in a fast paced environment. • Accurately guide and advise customer phone, computer and tablet problems using extensive knowledge on hardware/software related to their situations• Assisting multiple customers at once with their newly purchased products by leading the Set-Up table. • Uncover customers’ needs and enlighten them with knowledgeable solutions• Assist other team members and maintain visual merchandising standards• Foster the development of customers’ lifelong relationships with Apple

• Assist Travel Coordinator of Jerry Springer, Steve Wilkos, and Maury with staff and guest travel.• Book flights, hotels, and car services for guests who will be appearing on the shows.• Work closely with travel agent in booking airfare.• Handle all administrative needs of the Travel Department.• Assist Travel Coordinator in processing and reporting all show travel expenditures to Production Management.• Facilitate guest departure, post-show, to ensure correct transportation and care package distribution.• Responsible for host and talent transportation. • Oversee and tend to well-being of company vehicles.

•Research and reach out to potential prospects for sales and advertisements.•Execute sales programs and promotions from prospect to sell.•Build and maintain relationships with current and potential clients with the goal of retaining their business. •Analyze and report sales data to measure ROI from Inked Magazine and Freshly Inked Magazine.•Act as product specialist and become familiar with all media kits in order to communicate to clients successfully. •Add new clients and update current client information in SalesForce system.

•Cook made to order food for students•Set up and clean up•Stocking

•Communications and Media Studies•Club Officer•Active on campus

• Applied and was chosen to be one of twenty peer mentors.• Trained to be a crisis respondent; how to handle a ‘worst case scenario.’• Worked as teacher’s assistant; planning lessons, leading discussions, etc…• Campus resource: studied, learned, met and withheld personal relationships with many campus administrators.• Worked and participated in many campus events ranging from Box City to karaoke night.

• Created customer base and relationships with patrons of restaurant.• Book appointments/parties and send contract agreements to customers.• Manage two other employees at a time to work parties as well as maintain retail sales.• Handled posts for social media platforms.• Create staff schedule.• Manage food, ice cream and bill payment for parties.• Open and close shop.

•Opened and closed store•Cook daily hot food for deli•Set weekly menu•Prep work and clean up•Stocking •Assist with catering