Dylan Mato Email & Phone Number

St Paul, Minnesota, United States

Golden Valley, Minnesota, United States

• Helped a diverse group of borrowers navigate the complex mortgage application process from start to finish.
• Successfully managed a high-volume pipeline of 30-60 active loans in collaboration with five different mortgage consultants, consistently meeting deadlines and providing regular updates to borrowers and other.
• Responsible for ordering and thoroughly reviewing required loan documents, including credit reports, property title, homeowners’ insurance, appraisals, and verifications of employment.
• Accurately calculated the income of each borrower and analyzed their debts, sufficient to accurately calculate their debt-to-income ratio.
• Obtained and maintained extensive knowledge of various mortgage programs, including conventional, Minnesota Housing bond loans, FHA, VA, and second lien mortgages and closely monitored and adapted to changes in.
• Carefully safeguarded all personal information collected from borrowers, and actively took measures to prevent mortgage fraud.

Eagan, MN

• Served as the assistant to over ten Project Managers and performed a wide variety of tasks, including conducting website reviews, engaging customers with the development of their products, making website edits.
• Guided customers through the process of setting up social media accounts and provided information on how they can gain the most traction on those platforms.
• Helped the team consistently meet and exceed our monthly website release goals by providing oversight on all our team’s projects and ensuring that each project was progressing on time.
• Eagerly and independently took the lead on a wide variety of projects that I received from team members throughout any given week and consistently executed them in a timely manner.

Eagan

• Successfully scheduled conference calls between clients and our fulfillment team members while accommodating the multiple schedules and time zones involved.
• Provided knowledgeable assistance and courteous service to internal team members and customers via telephone and email.
• Quickly obtained proficiency in the various computer systems and software used by Thomson Reuters, including Microsoft Office Suite, WordPress, and Wrike.

Washington D.C. Metro Area

• Responsible for a wide range of tasks, including: greeting visitors, training interns, compiling the Congressman’s voting record, responding to phone inquiries, providing various constituent services, performing.
• Helped manage and sort the large volume of constituent correspondences we received daily via telephone, mail, and email and accurately entered that information into our database.
• Provided excellent customer service to the more than 11,000 phone inquiries received from constituents over the two year period.
• Wrote over 60 letters detailing the Congressman’s achievements and positions, helping us effectively communicate our achievements.
• Successfully processed over 1,300 tour requests and personally provided over 100 tours of the U.S. Capitol Building.
• Prepared the daily press clippings showing each article that mentioned the Congressman and other noteworthy stories from across the state, helping our team stay well informed of the top issues impacting Minnesota.

Shakopee, MN

• Performed the daily recording and accounting of large volumes of currency for card casino and horseracing operations.
• Developed strong leadership skills through supervising staff, training new employees, and implementing new procedures.

Bachelor’S Degree, Marketing

Bachelor’S Degree, Political Science And Government