Dylan Monteiro Email & Phone Number

Washington, DC, US

Denver, Colorado, US

Responsible for driving strategic planning and successful implementation of digital capabilities with a focus on optimizing core operations platforms and integration of foundational technology and processes.

Bethesda, MD, US

Responsible for the deployment of Marriott International's on-site contactless/contact-lite digital services at more than 5,500 hotels across North America. In this role lead the the adoption and accountability for each program and play a critical role in program and product deployment and sustainment while acting as the operational SME to product teams.

Bethesda, MD, US

Facilitated coordination between cross function disciplines and third-party vendors to successfully complete a 6-month network integration project at 14% of Starwood Hotels globally as part of the Marriott International and Starwood Hotels merger in 2018. Developed and deployed property level and above property facing change management and training.

Bethesda, MD, US

Responsible for overall management of room operations and a team of 75 associates, while managing and delivering performance reviews for 5 direct reports.Oversaw labor budgets totaling 2.3 million dollars and controllable budgets of 1.6 million dollars while increasing the hotels profit margin by 1.8% YOY and achieving a 2.0+ YOY increase in team.

Managed room operations at a 752-room property while overseeing an annual operating budget of $175,000 and 45 direct reports. During the course of my tenure I developed various tracking tools to monitor guest usage of digital services and call volume increasing the department productivity by 15bps YOY. Due to the customer mix and location, this hotel acted.

Operations Support Resources - The Americas

Tallahassee, FL, US

Established and implemented training protocols and directed meetings as a trainer; Responsible for the recruitment of new students to the university and served as an ambassador to guests of the University President, prospective students and visiting scholars by leading campus tours.

Bethesda, MD, US

Tallahassee, Florida, US

As an intern at VISIT FLORIDA, I had the opportunity to publish weekly editorial leads directly on the the media webpage as well as assist the communications team with corporate press releases for local and national media. One of my main responsibilities was to aid in the planning and execution of Media Receptions held for VF corporate partners and media.

US

Performed and aided in the facilitation of on-site venues for high-end weddings, family reunions, and large-scale business functions. Performed server and management duties at all Legendary Properties including the Grande Vista Bar and Gill, Rutherford's 465, Regatta Bay Golf and Country Club and the Legendary Yacht Club.

Business Administration, Hospitality Administration / Communications

Bachelor Of Science - Bs, Hospitality Administration/Management