Dylan Mounts Email & Phone Number

Remote

Spearheaded the development of SoftChalk, a cloud-based content creation platform specializing in educational materials like lessons, activities, and quizzes.

Springfield, Missouri, United States

- Served as the NOC’s technical lead, designing and improving NOC operations and performance.- Designed, developed, and implemented a Nagios-based solution that monitors availability for over 26,000 store assets.- Developed a proprietary Python plugin that proactively calls stores when problems are detected, immediately mobilizing an analyst to engage the.

Springfield, Missouri, United States

- Hired as the first and only analyst when the department was created, responsible for establishing and chartering the NOC’s mission and direction with minimal supervision or oversite.- Provided training and orientation for each new analyst hired to the department.- Proactively created standard operating procedures for notifications, reporting, scheduling.

Springfield, Missouri, United States

- Troubleshot high severity issues over the phone, focusing exclusively on server, communications, and store down problems.- Provided assistance and advice to other technicians on the floor during assigned hours as floor supervisor.- Served as primary point of contact between vendors (IBM, TRCA, Vonage, Windstream, etc.) and O'Reilly IT Support.

Springfield, Missouri, United States

- Provided support for over 5000 stores and their associated distribution centers in any capacity necessary.- Resolved issues with stores’ technical systems, network infrastructure, daily operations, and routine invoicing.- Maintained servers and databases in Windows, Linux, and iSeries environments.- Assisted stores in correcting problems with internal.

Springfield, Missouri, United States

- Started in a 6 month contract position through QPS Employment.- Hired to a full time analyst position in July of 2017.- Responsible for providing first level phone support for O’Reilly stores and distribution centers.