Donor Recruitment Account Manager for Lincoln, NE area blood drives 🩸 with The American Red Cross

Change Is A Brewin’ – Foster Excitement for local non-profits• Coordinate monthly networking events at Lincoln breweries and local craft beer establishments.• Create awareness for featured non-profit causes, and promote opportunities for community involvement through coordinated events, donation drives, and volunteer projects.• Due to the pandemic, this is currently on hiatus and online sharing only.

Medical Practice Office Software

Overseeing daily order reporting and ensuring all customer orders are flowing into WMS/3PL systems are known and stock is properly allocated for shipping.o Work with inventory and shipping teams to ensure all orders were fulfilled and notify client account managers of orders unable to process for next step handling.• Helped transition, implement, and train users from one WMS/3PL system to new in very short timeline, sped up by urgent client order processing needs.• Data compilation and report generation for monthly client order processing and invoicing needs.• Handle all in-house IT tickets between our online services and third-party system support teams for resolution.o Maintained orderly and transparent updates on all ticked from submission to resolution via Asana project management program used by whole company.• Responsible for ordering, maintaining, and tracking all new, existing, and obsolete warehouse devices.• Learned and implemented Zebra Technologies processing of barcoding for warehouse racking locations and creation of client SKU barcodes for all items sold out of Bulu’s warehouse. o Developed new processes and trained other team members on how to handle these processing needs.• Bridge role between back-office executives and warehousing and shipping departments for tech implementations, as necessary.

• Coordinate Lincoln-based office communications for office management team and building property manager.o Issue and maintain security card system access for all Lincoln employees and coordinate with property manager for garage/building access into their internal system.• Manage vendor relations for all Lincoln office needs and point of contact for property manager and maintenance.• Utilize Lean Six Sigma Yellow Belt Certification for creating and streamlining office procedures.• Coordinate office procurement for all related Lincoln-based office needs, as authorized p-Card holder.• Generate and reconcile monthly P-Card reports for each department’s purchases through web application tool.• Serve as a “chair” for office “Culture Club” regarding community outreach, volunteer coordination, and engagement.• Design office-branded visuals for our office video board and social media posts.• Deliver logistical support for office visitors (corporate or clients), including but not limited to:o Travel bookings (flights, hotels, and rental cars) as needed.• Supervise corporate apartments, serving as maintenance and vendor contact for two buildings for our guests.• Field inbound calls for our corporate mainlines and disperse calls to appropriate teams based on request.o Serve as corporate “gatekeeper” to C-Suite Executives.• Acting Office Emergency Preparedness Coordinator/Safety Captain.o Created office “Emergency Plan” and coordinated office training for building compliance. First Aid, CPR, and AED certifications completed earning the designation.• Assist colleagues with lower-level technology issues when the IT team is unavailable.

Provided case management on in-bound support for a contracted client’s insurance brokerso Field calls, chats, and email requests regarding insurance policy coverage questions and changes.• Improved processes within our client support team while working directly with our client’s management group.o Maintained and merged customer information via SalesForce platform for underwriting and sales teams.• Participated in process improvement meetings regarding phone and client needs and system changes.o Supported IT team as online “portal” issues arose.• Served as office Community Outreach and Volunteer Coordinator for several outreach projects:o Matt Talbot Kitchen & Outreach – Serving lunch, clean-up, and pantry organizationo Boo at the Zoo – Lincoln Children’s Zoo – 5 nights of costumed, candy distribution fun in the publico Blood Mobile – Nebraska Community Blood Bank – Coordinator and long-time donoro Lincoln Food Bank – Corporate Group Event – Sacked groceries for specific distribution groups in need

Assessed customer system/equipment needs to drive upgrade/reorders to meet team sale goals.o Generated sales from new leads and existing customer base regarding wander prevention and emergencycall systems.• Improved customer relationships through exemplary customer service via phone and email coordination.• Assisted business analyst team on cleaning projects with duplicate customer profiles from system migration issues.o Maintained and merged customer information via SalesForce platform for the direct sales team.• Participate in bi-weekly team process improvement meetings regarding phone and online sales.• Support technician team to travel for on-site system/equipment installations, as needed.

• Provided in-bound technical phone support and virtual presence for customers with OnBase program setup, SQL database related issues, and general application maintenance questions.• Worked directly with our Hyland Software providers to recreate client errors and help implement fixes for program errors that were identified through ongoing support related calls and installations of OnBase programs.• Conducted phone-based banking software installations and SQL server migrations.• Performed on-site OnBase product software installations including customer product training as well as in-office new hire shadow training.

Provided extreme customer service and technical support including, but not limited to:o Identified and implemented process improvements by creating alternative methods of completing a task.o Provided quality control by correcting user errors and system inconsistencies for in-bound customers toimprove overall user experience.o Communicated directly with QC team to implement fixes for identified product issues.• Recognized for providing excellent customer service to users attempting to complete web-based job searches,applications, assessment tests, and online organizational surveyso Assisted with new hire training of all related relevant products to the position.o Assisted Marketing department with small in-house graphic design projects (Photoshop).• Served as member of “Best Place To Work” Committee coming up with group ideas to facilitate a more fun and inclusivework culture.

Coordinated contact with school service centers to ensure proper funds/refunds applied to student loan accounts, including daily balance reporting and credit decisions for parent loan approvals and denials.

• Team consisted of high functioning senior-level associates, hand-picked to act as the direct support and policy manager for the top producing agents for a specific book of business.o Direct expert line of support for 30 insurance agents/offices regarding term life policies.• Responsible for providing full life cycle support and analysis ranging from sales/licensing to new business/underwriting to policy issuance and through extended policyholder services.