Dylan Murray Email & Phone Number

Columbus, Ohio, United States

Managed Services Support Supervisorr and System Engineer serving in a MSP (Managed Service Provider) for companies around the United States. Filling the role of Managed Services Support Supervisor, handling day to day operations, process development & automation, documentation while handling escalated tasks, projects, and advancing our internal environment to best lead our clients through the technological world. Leading a team of engineers to provide resolution to all our clients issues and needs. Also doubling as a System Enginner with 10+ years of Information Technology experience in all types of technology. Experience with Windows Server 2008-2022, VMWare 5.5 - 7.0, Microsoft 365, Windows OS, Mac OS, and a variety of proprietary software depending on industries. Leading projects such as On-Premise Email migrations, Server Upgrades, Server Refreshes, Workstation Refreshes, and large scale software deployments.

Columbus, Ohio, United States

Service Desk Manager and System Enginner serving in a MSP (Managed Service Provider) for multiple companies around Central Ohio. Spanning from small and medium sized business in industries from Manufaturing, Libraries, Construction and City Development, with a focus on nonprofits. Filling the role of Service Desk Manager, handling day to day operations, process development & automation, documentation while handling escalated tasks, projects, and advancing our internal environment to best lead out clients through the technological world. Also doubling as a System Enginner with 10+ years of Information Technology experience in all types of technology. Experience with Windows Server 2008-2022, VMWare 5.5 - 7.0, Micrsoft 365, Windows OS, Mac OS, and a varity of perporitary software depending on industries. Leading projects such as On-Premise Email migrations, Server Upgrades, Server Refreshes, Workstation Refreshes, and large scale software deployments.

Columbus, Ohio Area

Service Desk Manager and System Enginner serving in a MSP (Managed Service Provider) for multiple companies around Central Ohio. Spanning from small and medium sized business in industries from Manufaturing, Libraries, Construction and City Development, with a focus on nonprofits. Filling the role of Service Desk Manager, handling day to day operations, process development & automation, documentation while handling escalated tasks, projects, and advancing our internal environment to best lead out clients through the technological world. Also doubling as a System Enginner with 10+ years of Information Technology experience in all types of technology. Experience with Windows Server 2008-2022, VMWare 5.5 - 7.0, Micrsoft 365, Windows OS, Mac OS, and a varity of perporitary software depending on industries. Leading projects such as On-Premise Email migrations, Server Upgrades, Server Refreshes, Workstation Refreshes, and large scale software deployments.

Columbus, Ohio, United States

Technical Specialist serving in a MSP (Managed Service Provider) role for multiple clients on an everyday basis. Providing Server Management, maintenance, and support on Windows Server 2008, 2012, VMWare for Exchange Servers, Domain Controllers, and Virtual Center servers. Implementing new servers into active work environments.Managing Active Directory, Exchange Services, Office365 and other server based software'sLead and Assist IT Projects for companies such as PC refreshes, Server Implementation, Software Implementation/Training, and new hardware setup. Providing Desk Side service for clients upon request or need, servicing Hardware/Software/Networking support.Assisting clients with Technology Quotes regarding hardware updates / new hardware and providing assistance with installation and setup of hardware. Networking Support through managing networking devices and responding to issue regarding network outages or connection issues.

Columbus, Ohio, United States

Technical Specialist serving in a MSP (Managed Service Provider) role for multiple clients on an everyday basis. Providing Server Management, maintenance, and support on Windows Server 2008, 2012, VMWare for Exchange Servers, Domain Controllers, and Virtual Center servers. Implementing new servers into active work environments.Managing Active Directory, Exchange Services, Office365 and other server based software'sLead and Assist IT Projects for companies such as PC refreshes, Server Implementation, Software Implementation/Training, and new hardware setup. Providing Desk Side service for clients upon request or need, servicing Hardware/Software/Networking support.Assisting clients with Technology Quotes regarding hardware updates / new hardware and providing assistance with installation and setup of hardware. Networking Support through managing networking devices and responding to issue regarding network outages or connection issues.

Tier 2 Remote Technical Support for over 250,000 Employee’s supporting over 5,000 supported ApplicationsSupporting Multiple Environments, between Hardware, Software, and Databases on Laptops, Desktops, and VDI’sProviding High and Low Contact support and providing and positive troubleshooting/repair processes for Clients

Provide Tech Support for: Bissell, AAA National, Columbus Dispatch and 4 more ClientsSupport Internal Company Software’s, Windows XP to 8.1, Mac, LAN, WLAN technical issues High Expectation on Customer Satisfaction, and timely resolution of customer issuesLead Technical Representative for the Bissell ClientTraining new Employee’s on Client expectations, IT Troubleshooting. Maintain Knowledge Bases

Tech Support for Verizon Fios; TV, Phone, and Internet ServiceProvide troubleshooting to Customer over the phone to satisfy Customer issues and request. Maintain statistical requirements such as: Call Handle Time, First Call Resolution, and Analysis required components while effectively troubleshootingCustomer Service experience through maintain customer relationship with companyWorking in a Fast Pace environment keeping up to date on new products and Issues