Dylan Nicholson Email & Phone Number

Derby, Gb

Nottingham, England, United Kingdom

Derby, England, United Kingdom

Provide comprehensive 2nd line support, configure and deploy IT hardware, and conducted a site visit to the Netherlands to diagnose and resolve technical issues. I collaborated with 3rd line teams on configurations and installations, advised 1st line support on complex incidents, and maintained the service desk's technical documentation. My proactive approach in identifying areas for improvement and liaising with external technical teams ensured seamless IT operations and informed business users on optimal IT equipment purchases.

Birmingham, England, United Kingdom

Worked as a Service Desk Technician, where I was integral to the delivery of key SLAs and KPIs. I delivered outstanding customer service, supported daily operational checks, and promoted automation of processes. My role focused on proactive issue identification to minimize reactive fixes, analyzing problems, and implementing effective solutions. I also educated stakeholders on Service Desk functions, updated documentation, and continually sought ways to enhance efficiency and effectiveness.

Derby, England, United Kingdom

Derby, England, United Kingdom

My job here was to provide IT support to all employees, maintaining the IT systems, diagnosing software and hardware issues as well as creating projects and testing new systems to increase the overall efficiency of the business. This also includes the creation and resolution of tickets.

Ednaston, England, United Kingdom

Wytech, established in 2004 by a small team who wanted to make a difference. IT is ever-growing and they are with clients every step of the way. My mission was to show the greatness of what they do for many other businesses.

I started here in the stockroom, ensuring that everything runs efficiently. Quickly, my managers understood my potential on the shop floor with my exceptional customer service skills and product knowledge as a sales assistant. This exceled my role through the company to then becoming a shop manager. With this responsibility, we always hit our targets and reached beyond what was expected.

Being at Bombardier helped me gain a lot of experience within the manufacturing industry. Having a campaign such as building specific framework for a new train required time management and cooperation. With hard work, something fantastic can be created,

During my spare time, I volunteered at a local charity shop. I met some terrific people here and this was my first step to becoming more confident outside of school.