Working as part of the IT department supporting the varied needs of those based at the company, head office, warehouse, as well as approximately 140 retail stores located around the country. Support tickets are raised either at our desks, over the phone or through our portal on Service Now. Managing time efficiently to ensure all flagged issues are assessed and rectified withing two hours of an IT ticket being raised.Working independently in order to complete varied and technical tasks, as well as with the wider IT department to priorities and escalate more specialised task to senior personnel.Communicating confidently with all levels of the company, right up to senior leadership in order to understand needs, set expectations and find solutions.

High attention to detail, ensuring the accurate processing of the quantity, price, and estimated delivery times for high value orders.Liaising with the wider sales department to understand needs and requirements. Organisational Skills; I would need to ensure deliveries were on time and chase up the suppliers if there were delays. Once the orders were confirmed as received and met the criteria requested, I would then update the system and forward on the details to the accounting department for the payment to be processed.

Tasked with answering and assisting new and existing customer enquiries while projecting a professional company image. Duties included directing customer calls and providing assistance to callers. Dealing with customers' queries orders or complaints. Receiving a minimum of 125 incoming calls from customers daily. Following up with customers by calling them back. Having a professional and courteous manner at all times. Identifying and escalating priority issues or complaints. This required excellent communication skills, telephone manners, keyboard skills, and knowledge of customer service principles and practices.

• Supporting the team to test new functions for the upgraded COINS software.• Identifying key risks, analysing potential outcomes and liaising outcomes to various stakeholders.• Validating the functionality of existing platforms in order to ensure the new system meets established requirements.• Logging any issues, changes or bugs on JIRA.• Updating the project team on the status of the project tasks including any issues raised, and resolutions passed by the developers. • Assure quality of testing COINS software by reviewing and understanding requirements for adequacy. Escalate test issues and defects at each test stage.• Creation and execution of test scripts.

-Co-ordinating with a team of 5 to increase society membership, organise and run a variety of social, academic and career events whilst liaising with the department and Student Union.-Well-organised, able to balance studying and help run the society.

-Involves cashing up and assisting customer with queries and complaints.-Using the SAP computer systems to manage stock movements and for order processing and management.-Required a high level of accuracy, detail and organisation.

-Assisted teaching GCSE students who struggled grasping mathematical concepts.