Currently, I work at Liberty Technology, where I provide IT support and troubleshooting services for a diverse client base. My expertise includes Active Directory management, network equipment maintenance, cloud services, and virtual machine management. I excel in customer service, handling over 20 customer calls daily while maintaining efficient ticketing processes to ensure client satisfaction.My background also includes leadership and operational management roles at Chick-fil-A, where I directed operations, improved efficiency, and led two top-performing stores. Additionally, I have experience in sales, office management, and e-commerce metrics, which have strengthened my organizational and leadership abilities.