Dylan Pierce Email & Phone Number

Topeka, Kansas, United States

Wichita, Kansas Area

• Answering incoming security alarms and determining appropriate action in a timely manner, often within 60 seconds or less.• Answering incoming phone calls and providing customer service ranging from troubleshooting to billing issues.

Salina, Kansas

Salina, Ks

Salina, Kansas

• Managing a sample of 15-20 representatives at a time per quarter by utilizing an excel spreadsheet to track and monitor the number of inquiries checked per person by type and length.• Reviewing written and phone communications to ensure they meet our high world class standards. Calls are entered into a Microsoft Access database.• Sending monthly team and individual email communications that are informative and designed to improve employee moral and the customer… Show more • Managing a sample of 15-20 representatives at a time per quarter by utilizing an excel spreadsheet to track and monitor the number of inquiries checked per person by type and length.• Reviewing written and phone communications to ensure they meet our high world class standards. Calls are entered into a Microsoft Access database.• Sending monthly team and individual email communications that are informative and designed to improve employee moral and the customer experience.• Shadowing with new trainees and mentoring if needed. Show less

Bachelor'S Degree, Organizational Leadership

I have just begun working on this degree. I will be attaining a bachelor's degree.

Associates, Bible/Biblical Studies, 3.98