Dylan Rogerson Email & Phone Number

Mechanicsburg, Pennsylvania, United States

Mechanicsburg, Pennsylvania, United States

● Worked together with Chief Technology Officer on project work including proactive infrastructure upgrades,configuring and maintaining industry specific applications, and mission critical device upgrades.● Assisted end users with day-to-day issues including troubleshooting device, software, and configuration problems.● Assisted Helpdesk with escalated problems clients have beyond the helpdesk’s scope.● Worked primarily within Windows Server/Microsoft 365 integrated environments.● Performed routine health checks on Datto, Cove, Synology, and Barracuda storage solutions.● Worked firewall issues within Meraki, Sonicwall, and Watchguard appliances.● Regularly consulted key client stakeholders within business on recommendations and best practices.● Assisted external clients with network infrastructure upgrades and maintenance● Assisted Chief Operations Officer with infrastructure bids and projects. As well as configuration of CCTV/Accesscontrol servers.● Assisted infrastructure team with cabling and fiber projects.

Mechanicsburg, Pennsylvania, United States

● Worked alongside the Director of Operations by observing day-to-day operations such as job walk-throughs,client meetings, and estimating prospective projects.● Learned how to bid infrastructure cabling jobs including how to do take-offs from reading blueprints and jobspecifications.● Assisted with cabling on infrastructure jobs and configuration of CCTV/access control servers and peripherals.● Obtained training in ConnectWise/Continuum for MSP support in future job role.● Offered Full-Time position within 3 months of internship pending the completion of Bachelors and continued to bid projects while attending classes.

Williamsport, Pennsylvania, United States

● Worked alongside Penn Tech’s IT department director, Bryan Waltz.● Removed CAT5e cable campus wide and replaced with CAT6.● Assisted in campus wide desktop and phone support by completing ticket-requests submitted through Tier 1 escalation.● Led phone upgrade project on campus by configuring and deploying new phones via Cisco Unity and Call Manager.● Installed and serviced campus CCTV cameras.● Applied leadership skills when organizing student led IT projects.