Dylan Smith

Dylan Smith Email and Phone Number

Service Coordinator @ Avantik
Caldwell, NJ, US
Dylan Smith's Location
East Orange, New Jersey, United States, United States
About Dylan Smith

I am a dedicated professional with a unique blend of experiences that shape my approach to service and teamwork. My journey began with my service in the Navy, where I developed a strong sense of discipline, resilience, and leadership. This foundation has been instrumental in my career, particularly in customer service.With over 15 years of experience in customer-facing roles at renowned companies such as Apple, Lexus, and Starbucks, I have honed my skills in logistics, interpersonal communication, and technology. Each of these roles has provided me with valuable insights into different work cultures, allowing me to adapt and thrive in diverse environments. My time at Apple taught me the importance of innovation and customer satisfaction, while my experience at Lexus emphasized the value of excellence and attention to detail. At Starbucks, I learned the power of community and connection, skills that I carry with me in every interaction.These varied experiences have not only made me a well-rounded individual but have also instilled in me a deep appreciation for collaboration and understanding across different perspectives. I am passionate about leveraging my skills to enhance customer experiences and contribute positively to any team I am part of.

Dylan Smith's Current Company Details
Avantik

Avantik

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Service Coordinator
Caldwell, NJ, US
Dylan Smith Work Experience Details
  • Avantik
    Service Coordinator
    Avantik
    Caldwell, Nj, Us
    View
  • Apple
    Technical Expert
    Apple Jun 2023 - Sep 2024
    Wayne, New Jersey, United States
    As a Technical Expert, I provided insightful advice and friendly, hands-on technical support to Apple customers in need. I would quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, I offered solutions to quickly get users up and running again. Even if I was juggling more than one customer, I stayed conscious of their time demands as well as my own. I fulfilled Apple’s service commitment with style, speed, and skill. Plus I earned the trust of customers and coworkers alike as I offered mentorship, knowledge, and even tips and training.
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  • Apple
    Technical Specialist
    Apple Feb 2022 - Jun 2023
    Wayne, New Jersey, United States
    As a Technical Specialist, I helped new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needed assistance, I quickly assessed their situation. Sometimes I would take care of customers with advice or a solution on the spot, using my knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, I refer customers to support team members who get them up and running again. I would even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefitted from my commitment to providing the best care for customers.
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  • Apple
    Specialist
    Apple Sep 2021 - Feb 2022
    Paramus, New Jersey, United States
    As a Specialist, I became highly skilled at uncovering customers’ needs, then following through with meaningful solutions. Not only was I the first person customers meet when they enter the store, but I also became the person who guided them — advising, selling, and even setting up their new products. I performed other roles within the store too, whether it be maintaining visual merchandising or assisting team members. Always curious, I stayed on top of news about products and initiatives, ready to apply my learning in customer interactions. I was proud to represent Apple, and I derived great satisfaction from helping customers develop lifelong relationships with Apple.
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  • Starbucks
    Barista
    Starbucks Apr 2015 - Feb 2022
    West Caldwell, New Jersey, United States
    • Skillfully managed ordering processes, assessing inventory needs based on sales trends and demandforecasts• Conducted accurate and efficient inventory control for high volume location, ensuring optimal stocksfor customer capacity• Balanced operational requirements and minimized waste through effective inventory control• Demonstrates exceptional multitasking skills in a fast-paced environment, maintaining attention todetail and a calm demeanor during high-volume periods• Possesses excellent communication and interpersonal skills, fostering positive relationships withcustomers and team members while consistently achieving sales targets and enhancing the customer experience
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  • Vitaquest International Llc
    Laboratory Technician
    Vitaquest International Llc Jun 2020 - Sep 2020
    Fairfield, New Jersey, United States
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  • Aqua Pro-Tech Laboratories
    Laboratory Technician/Chemist
    Aqua Pro-Tech Laboratories Aug 2018 - Apr 2020
    Fairfield, New Jersey, United States
  • Lexus
    Loaner Car Representative
    Lexus Aug 2014 - Feb 2015
    Carlsbad, California, United States
    Greet all customers, identify them, and verify Loaner agreements and reservations. Answer customer questions and provide assistance based on each customer's needs and requests. Ensured a pleasant, smooth, and efficient handling of the Courtesy Loaner Vehicle for each customer by assisting in the exchange and return vehicle processes; review Loaner agreements with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the Loaner agreement is accurate and review all charges (if applicable) at the time of vehicle return. Prepared Loaner Agreement Folders with all required information. Worked on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty. Maintained appearance of Loaner counters and customer areas to present a neat, orderly, and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service. Assisted customers within the queue to minimize any wait time and provide the most efficient service possible.
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  • Us Navy
    Logistics Specialist
    Us Navy Nov 2011 - Feb 2015
    San Diego, California, United States
    Provided logistics and accounting support to the Navy's aviation, surface, subsurface, and expeditionary forces. Tasks including: ordering, receiving, inspecting, storing, preserving, packaging, shipping, and issuing materials and cargo, organizing and operating Navy post offices, both ashore and afloat, maintaining financial logs and records, and accounting for government materials, providing exceptional customer service in a fast-paced environment, performing duties associated with hazardous material control and management, preparing and maintaining required forms, records, correspondence, reports, and files, and operating computer systems that provide logistic support information
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Frequently Asked Questions about Dylan Smith

What company does Dylan Smith work for?

Dylan Smith works for Avantik

What is Dylan Smith's role at the current company?

Dylan Smith's current role is Service Coordinator.

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