Dylan Smith Email & Phone Number

Bloomington, Minnesota, United States

Providing hospitality organizations with tools to drive total hotel revenue and optimization.

Greater Minneapolis-St. Paul Area

Helping organizations succeed with Apple

Greater Minneapolis-St. Paul Area

Director of Sales & Marketing dedicated to meeting sales goals set forth by ownership, and marketing a brand new Hilton product in the Bloomington, MN area. Handle all BT and group accounts for multiple properties. Negotiate corporate accounts, group rates, and retain clients. Detail all groups and events.

Minneapolis, Minnesota

Group Sales Manager responsible for meeting and exceeding goals set forth by hotel management. My segments are professional sports, Agriculture, Automotive, Construction, Education, Energy, Food and Beverage, Government, Manufacturing, Pharmaceutical/Medical, Real Estate, Religion, Technology, and Transportation. (COVID Layoff)

Edina, MN

Group Sales Manager. Responsible for meeting and exceeding booking goals set forth by hotel management. I was responsible for all market segments. I also sold and serviced all groups. Including set up and tear down of the meeting space.

Greater Minneapolis-St. Paul Area

Overseeing the Front Office and Bistro. Creating a two week schedule every two weeks for the Front Office and Bistro. Training GSA’s on customer service, fosse, and Marriott BSA Requirements. Training Bistro Attendants on Courtyard Bistro BSA Requirements along with Starbucks requirements. Creating Hotel SOP's, Incentive Programs, and Training Checklists..

Minneapolis, Minnesota

Helping lead front office operations, training guest service agents on customer service, ONQ, Hilton Brand Standards, and software training. Have worked directly with major groups such as professional sports teams, and Fortune 500 companies.

Bemidji, MN

Handling all Service recovery issues. Creating a Front Office Schedule on a 2 week basis. Ordering Front Office Supplies and Market Supplies. Assisting with Front Desk operations.

Bemidji, MN

Keep operations running smooth and clean at the current high school hockey rink, Operations of the zamboni and the skate sharpening business inside the arena. Maintain overall health safety for all spectators by monitoring CO levels and Nitrogen levels.

Criminal Justice, Business/Sales, And A Minor In Coaching

Activities and Societies: Started playing football, but had to step away due to health concerns and concussion related symptoms. Law.

Business A.S., Business Administration And Management, General, 2Nd Year

Associate Of Arts And Sciences (A.A.S.), Natural Resources Law Enforcement And Protective Services, Transferred

Activities and Societies: College Football, Law Enforcement Club, and Study TablesAttended Vermilion and played football there for a year.

High School Diploma, Generals, Graduated

Activities and Societies: Three Sport Athlete Football, Wrestling, and Golf. Participated in band, FFA, wood shop, metals, mass comm.