Dylan Snodgrass Email & Phone Number

Bellevue

Cultivate and monitor the health of a community of 1.2M+ IT Professionals & Developers.Lead a team of ten Community managers executing across various marketing work streams.Manage multi-pronged promotional efforts across the internal organization. Train and develop new team members to meet and exceed client expectations.Assist team members with wide ranging needs and requests across the company.Lead moderation efforts across various communication channels.Assist with the establishment of a dedicated insiders group to promote informed roadmap decisions.Establish a feedback loop to gather insights from the community and drive continuous product improvement.Oversee the execution of various community efforts across multiple teams and interest areas. Build marketing strategy to assist with GTM initiatives across various client products and special interests. Plan and execute events, campaigns, and client initiatives that drive community B2C engagements.Collaborate with various marketing, PR, and product teams on social media strategy and content promotion.Develop various strategies to promote community growth and engagement exceeding a 300% increase.Build a robust and pliant reporting structure to quickly execute AD-HOC needs alongside established reports.

Redmond, Wa

Cultivate and monitor the health of a community of 250K+ IT Professionals.Assist with community growth of 200% within 18 months. Attend multiple IT Professional events across the globe to help connect with our community directly.Assist with blog production, posting, and promotion across dozens of products and teams.Curate, host, and schedule Microsoft "AMA's" to connect our end users with product teams for a live hour of Q&A. Assist with the communications and coordination for Microsoft Office Apps & Services MVPs.Host, staff, and schedule a monthly call of over 200 people to connect Microsoft MVPs with product groups across the company.Assist with daily social campaigns and proactive content across 7+ twitter/facebook pages and brands. Monitor and generate monthly social reports across multiple social brands. Work closely with the product teams to help with social/blog strategy.

Analyze clients' social presence to develop core strategy with relevant KPI's.Create social media accounts across appropriate channels for targeted demographic and establish a single consistent tone of voice. Generate discussion about clients in the publishing industry.Write social media posts as needed. Clients include:Purple Herb Publishing

Seattle, Wa

Skype (5.3M followers) Team-Monitor trending topics & hashtags across all social media. -Compose and post reactive responses across Twitter & Instagram for the Skype handle. -Assist with creating real-time reactive posts corresponding with Newsroom topics for that day.-Provide weekly feedback of popular conversations regarding the brand.-Monitor spam & negative sentiment posts across social channels.-Assist with expanding follower count 300,000 -Lead an office-wide team of channel experts for all major social media platforms for updates and major campaigns.

Seattle, Wa

Xbox (8.2M followers)Team-Monitor outbound posts for customer sentiment to help drive a more effective strategy. -Compose and post reactive responses across social platforms for the Xbox brand.-Monitor conversations across social media.-Provide feedback on community health and recommend improvements where necessary-Participate in the process of finding, creating, and delivering custom-made Social Content Studio artwork-Contributed social listening, engagements, and coverage of Halo 5 launch campaign. -Moderated Halowaypoint visualizer tool for Halo 5 launch campaign-Assist with expanding follower count 1.8M

Seattle, Wa

Currently filling the role as Front Desk Receptionist / Office Manager, as well as providing assistance with Accounts Receivable, Accounts Payable, Human Resources and Order Support. While providing Company Blog content and Social Media coverage. I am the first point of contact and introduction for my company, and provide excellent support for my entire home office.

Greater Seattle Area

I was one of the original team members of the "Family Advocate Team" for Emeritus Senior Living, which was the first Internal Contact center within the entire Senior Living Industry. I assisted in the creation of internal resources for the team that are still used today, as well as testing the CRM Software for the department. With my further experience as a Team Lead for the new department, I expanded my knowledge of supporting a large team while working closely with management staff, and becoming an essential member of a currently highly successful team.

Bremerton, Wa

Contact Center Operative for Sprint Wireless, and with my expansive knowledge of process and policy I became a Subject Matter Expert working closely with the Training department within the contact center. I helped provide training and support for new operatives for the company, as well as handle escalated issues daily.

Associate'S Degree, Computer Science

Activities and Societies: Chamber Chorale, Technical Arts, Video Game ClubCurrently establishing an education within the Computer Science.

Education record

Activities and Societies: Jazz Ensemble, Chamber Chorale, Musical Theater, Technology Club, Internal Store operations, Office Admin, TA