Service Delivery Analyst
Current- Conducted audits on Oracle licensing compliance for Fortune 500 companies and government organizations.
- Coordinated project plans for data collection, cost analysis, and delivery, ensuring timely completion of projects.
- Developed Scope of Work (SOW) documents and authored white papers to be featured on the company website.
- Created Excel documents and presentations of cost analysis for C-level executives, comparing company deployment and entitlement and identifying areas for cost savings.
- Reviewed Oracle policy, ordering and support renewal documentation, and compiled full Oracle entitlement.
- Onboard clients and continuously communicated effectively with stakeholders across multiple time zones, through consistent email communication and video conferences.