Soon to be graduate of Algonquin College's Business program with excellent verbal and written communication skills and extensive experience in customer service, sales, coaching, and advocacy in fast-paced professional environments.Received a grade of 102% in Communications at Algonquin College.Raised Customer Satisfaction scores at A&W from 63% to 96% within a week of being hired as a supervisor, and developed policies and procedures to use in coaching pre-existing staff to maintain those levels of customer service.Filled the role of Class Representative for the business program, advocating for students and managing communications between students, professors, and program administration to help build and structure a new program as well as the unexpectedly remote-delivery of the program's classes as required in response to the COVID-19 pandemic.