Dylan Wade Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

As a Client Success Manager, I oversee a portfolio of 20+ enterprise and mid-market accounts, contributing over $1.5MM in ARR. I’m committed to maintaining a 100% retention rate for enterprise clients by managing the full customer lifecycle—from onboarding and enablement to strategic upselling, support, and renewal. By aligning customer goals with tailored adoption strategies, I maximize growth and engagement while regularly executing Quarterly Business Reviews, sharing best practices, and delivering performance insights. Additionally, I influence product roadmap planning by translating customer feedback into actionable feature requests, ensuring our solutions evolve to meet client needs.

Toronto, Ontario, Canada

Reporting directly to the COO, I managed a portfolio of 40+ enterprise clients across B2B and B2C products, contributing over $750k in revenue. I oversaw the entire customer lifecycle—including onboarding, enablement, support, and renewal—and drove revenue growth through strategic upselling and renewal initiatives. My efforts helped reduce enterprise churn from 3.4% to 1.3% in fiscal 2022, reflecting my commitment to customer success and satisfaction. I enhanced onboarding processes, developed self-serve resources to reduce support queries, and collaborated on QA, bug reporting, and product marketing. Additionally, I influenced product roadmap planning by translating client feedback into actionable feature requests, ensuring that product development aligned with customer needs.

Toronto, Canada Area

As the membership lead, I drove $4M+ in membership revenue by managing a robust sales funnel and targeting high-quality leads. I strategically shaped the club’s brand through impactful digital marketing, social media campaigns, and member communications to attract and retain members. By overseeing comprehensive market research and competitor analysis, I ensured our membership offerings aligned with market trends, reinforcing our premium member experience. Additionally, I managed content for social channels, increasing brand awareness and member engagement, and collaborated on internal communications across departments. I also implemented technology solutions, including a member portal and email marketing, to enhance the user experience. Regularly presenting market insights and membership data to club committees, I contributed to data-driven strategies that supported membership growth and retention.

Toronto, Ontatio

During my tenure at the NHL Alumni Association, I generated over $800k in annual revenue through strategic partnerships, events, and licensing. I oversaw all marketing requirements for licensing contracts and events, ensuring partnership obligations were met effectively. My event management portfolio included high-profile gatherings such as the NHL Alumni Hockey Tour, Celebrity Golf Classic, Pro Am Hockey Tournament, and Charity Poker Tournament. With budgets ranging from $80k to $200k, I managed financial planning, logistics, and teams of 15-20 staff and volunteers, ensuring each event was executed seamlessly and aligned with organizational goals.

Ba, Kinesiology

Post Grad, Sports Business Management