Dylan Webster Email & Phone Number

City Of Cape Town, Western Cape, South Africa

Providing technical support to customers who find faults in their appliances. I diagnose the issue at hand, order the required parts from our suppliers and arrange engineers to carry out the job.

Cape Town, Western Cape, South Africa

Developing and continually improving social media as a Customer Service Channel offering for our client’s customers. Developing detailed analyses of contact centre performance in relation to social media such as answer rate, customer feedback to highlight areas for improvement and best practices for the business. Working closely with the client’s marketing and customer service team to ensure alignment across all areas. Strategising and testing them out to continually improve the social experience, whether that is how we publicly respond to our client’s customers or how we can work more efficiently internally. Doing Social listening, monitoring and informing us and our client of what customers are talking about, issues they are experiencing as well as being at the forefront of digital trends that arise on the social media platforms. Attending regular client meetings via telephony or on site and contributing to the account’s weekly, monthly and quarterly business reviews. Reviewing and enhancing the social media processes, whether that be internal, with the client or with their third-party agencies.

City Of Cape Town, Western Cape, South Africa

Data capturing

Kenilworth, Cape Town, South Africa

Retail Face to face sales done in store. General administration duties, Data capturing.