- Provide reliable application, desktop, and network support to both technical and non-technical users through RDM tools like Citrix Director and Datto RMM. - Administrate on Cloud platforms, such as AWS and Azure, by maintaining user profiles, software, and VM servers.- Diagnose, troubleshoot, resolve, and document issues to create internal training materials for future reference.- Monitor and manage after hours and on-call support schedule. - Collaborate with clients, vendors, and team members with clear and concise communication via phone and email.

- Troubleshot technical issues for over 100 vote centers during election periods. - Coached groups of up to 200 non-technical learners how to configure, maintain, and troubleshoot election equipment, including laptops, mobile devices, tablets, routers, servers, printers, and election software.- Designed training materials like handouts, presentations, and lesson plans for weekly classes based on the management’s goals and interpersonal coordination within the training team.- Coordinated and evaluated groups of 30 or more workers over the course of the training program through qualitative analysis, like report writing.

- Coordinated groups of up to ten international graduate students in academic and professional development each academic quarter, meeting weekly.- Created presentations, trainings, and supplemental resources addressing clients’ questions or requests.- Assisted 80+ clients per quarter on technical, academic, and professional writing projects.

- Taught the course “Writing from Sources” to up to 20 students quarterly for the International & English Language Program (IELP), focusing on teaching academic writing, research, and citation styles.- Taught in both a traditional classroom and online web conference setting.- Prepared original lesson plans, presentations, and course materials based on evaluations of student needs, using Adobe Captivate and Microsoft 365.- Collaborated with a cohort of other teachers through coaching to improve our effectiveness in the classroom.

- Advised 500+ clients each year about writing, research, and academic projects by creating custom trainings and lesson plans based on the individual needs of each student and their projects.- Trained teams of 10 or more consultants by analyzing their job performance in quarterly reports, leading weekly professional development trainings, and reviewing client satisfaction through center records.