I provide reporting & analysis for our department as well as any special requests from management. Sales Effectiveness Counselor: - New Hire Ramp-Up - 5 Weeks of classes introducing agents to the phones who fresh out of new hire training learning how to operate the sales system. We train sales skills such as call flow; as well as, training all sales related the job roll (Inbound Sales, Transfer COE) - Agent Coaching - We provide coaching for the entire… Show more I provide reporting & analysis for our department as well as any special requests from management. Sales Effectiveness Counselor: - New Hire Ramp-Up - 5 Weeks of classes introducing agents to the phones who fresh out of new hire training learning how to operate the sales system. We train sales skills such as call flow; as well as, training all sales related the job roll (Inbound Sales, Transfer COE) - Agent Coaching - We provide coaching for the entire Inbound Sales floor and Transfer COE. - Facilitate huddles for Inbound Sales and Transfer COE to introduce new products, policies or procedures. - Helpline Assist - 2nd tier support for Inbound Sales, Transfer COE, Pro Active Customer Contact teams. - Call Escalation Supervisor - We handled escalated calls for Inbound Sales, Transfer COE, Pro Active Customer Contact teams. Show less