Dylan Burrus Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Perform installation, configuration, and troubleshooting of IP telephony devices, including phones, PBX systems, and related hardware.
• Deliver on-site support to clients in the Chicago area, guaranteeing optimal performance and swift issue resolution.
• Collaborate with the Customer Experience team and technical teams to understand and meet customer requirements effectively.
• Monitor and maintain IP telephony systems, conducting routine checks and implementing necessary updates.
• Document system configurations, procedures, and changes, ensuring comprehensive records for future reference.
• Escalate issues to the Service Delivery Manager when necessary, actively participating in problem-solving initiatives.

Chicago, Illinois, United States

• Routing multiple phone systems and uploading/recording custom productions to client’s portal based or on-premise phone systems.
• Communicating between various departments and different software to stay organized and ensure each task is completed on time.
• Recommending and implementing changes in client’s call flow to allow for optimum caller experience.
• Oversee a team of Technical Implementation Coordinators and ensure they exceed their goals.
• Provide direct support and resources to reduce critical backlogs of caseload.
• Run weekly meetings to discuss goals, objectives, and any ideas that can improve client’s call flow.

Chicago, Illinois, United States

• Processed and entered customer orders into database and provided proactive customer service for accounts.
• Verified accurate account invoicing through collaboration with accounting department.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing both in office and at home remotely.
• Managed over 100 customer calls per day

Apex, North Carolina

• Travel to different venues and take photograph the physical peaks and emotional moments throughout each performance
• Preview and edit photos to be sent out to lobby center for on-site viewing
• Interact with guests and answer any questions about the competition

Chicago, IL

-Take pictures and record videos of customers for social media-Guide and assist customers throughout the installation-Monitor the flow and efficiency of traffic from room to room

Indiana University

-Compose and frame each shot, applying the technical aspects of light, lenses, film, filters, and camera settings to achieve the effects sought by directors-Confer with producers and directors concerning layout or editing approaches needed to increase dramatic or entertainment value of productions-Manipulate plot, score, sound, and graphics to make the.

Elkhart, Indiana

-Assisted with Technical Direction on Weekend News Broadcasts using Vision Switching and CCU Control-Assisted Technical Directors for the Morning and Evening News Broadcasts by creating graphics through Photoshop, Adobe Premier, and Ross Expression.-Balanced Syndicated Programing and Advertising through Master Control.