Dylan Cross Email & Phone Number

Saint Petersburg, Fl, Us

Remote support throughout U.S. and Canada on multiple platforms in diagnosing and correcting network, printer, scanning, driver, and authentication issues in a timely and professional manner.

Tampa, Florida, United States

• Oversee the deployment management, time management, service management and SLA management for large corporate accounts.• Perform tasks related to the review, assessment, and deployment of business processes and procedures• Troubleshoot issues with technicians in the field to achieve timely, coordinated installs of devices and solutions products.• Work with management to maintain reporting and key business metrics• Work alongside multiple different teams daily to facilitate account management.• Attend and run meetings, conference calls, zoom calls weekly and monthly with internal employees and with customers.• Develop customer reports and dashboards• Support business requests for reporting requirements

Clearwater, Florida

Approve tech payment increases within established guidelinesReviewing technician schedules to ensure that all schedules are accurate.Research and determine post call payments for issues in dispute.Monitor and coordinate regional field activity for maximum efficiency.Work closely with Support Desk and Project Management for fulfilling call coverage requirements.Display appropriate time-management skills and ability to work independently within company guidelines.Detail oriented with the ability to work on many different projects concurrently.Experience with dispatching and updating ticket systems

Clearwater, Fl

Develop new recurring business for ProShred’s ongoing “scheduled” shredding service; as well as securing one-time “purge” sales which can later be converted to “scheduled” clientele. Telephone appointment setting, in-field cold calling and canvassing, sourcing leads through internal CRM systems, directories, tenders, trade associations, networking events, referrals, etc. Full sales-cycle accountability from prospecting to qualifying to presenting to closing – for small/medium size business to large multi-location RFP responses/bids.Maintenance of business agreements and relationships with current Customers Conduct formal good-will visits and audit selected accounts on a regular basis.Attain sales activity targets and sales results goals on a weekly basis, and report on sales performance on a daily basis. Maintenance of internal CRM systems as the key reporting tool for weekly goal. Cultivate up-to-date knowledge on legislation requirements, industry trends and ongoing competitor pricing and service. Understanding of ISO and NAID policies and procedures.

Tampa/St. Petersburg, Florida Area

● Provide on time service to all accounts on daily service route ● Shred all customer documents in a secure manner as per company and ISO policies and procedure● Complete paperwork neatly, correctly and accurately at each stop● Deal with customer concerns and complaints in a professional and courteous manner● Deliver and install new containers in customer facilities as required ● Repair containers on site immediately if required ● Communicate with SOC on a regular basis to report daily progress ● Provide end of day paperwork in a complete and organized fashion● Complete a daily safety check of the shredding vehicle and equipment

Mesquite, Texas

● Ability to fulfill strict business plan● Successful computation of maximizing route efficiency● Efficient communication between dispatch as well as other drivers and customers● Ability to follow all applicable traffic laws● Proper planning of trip logistics and securement of related documents (Bills of Lading, Scale Weights, etc.)● Keeping vehicle and trailer clean and in good working condition

5500 Gulf Blvd St. Pete Beach

● Greet guests in a friendly and professional manner● Perform all aspects of Front Desk Agent responsibilities such as Arrivals and Departures properly and professionally● Anticipate and address guest’s needs● Verify that revenue from all outlets are accurately balanced while following up on any sort of discrepancies● Compile daily statistical department reports for further analysis from other departments

· Clean industrial cooling towers all around the state of Florida via pressure washing and chemical solutions· Install or uninstall parts of Reverse Osmosis filtration systems· Clean and maintain Reverse Osmosis filtration systems· Handle clients professionally and courteously in person or over the phone

Toledo, Ohio Area