Dylan Cuberly Email & Phone Number

Upland, Ca, Us

Corona, California, United States

• Managing IT infrastructures for 50+ businesses in an MSP environment, leveraging products like Kaseya VSA, ITGlue, and AutoTask ticketing for streamlined support and operations. • Optimizing and supporting networks, servers, Microsoft 365, Azure, Veeam, AWS, and numerous other systems for clients, improving systems performance, security, and reliability.• Analyzing and resolving complex network and systems issues in times exceeding SLA’s, enhancing customer satisfaction.• Developing and maintaining comprehensive technical documentation for new software and infrastructure solutions.• Conducting Microsoft 365 administration, Windows server administration with on-premises, Hyper-V, and VMWare servers, and Windows/Mac workstation support.

• Designing and implementing security awareness training and phishing simulation programs, enhancing cybersecurity preparedness for internal teams and clients. • Spearheading vulnerability assessments and system audits, implementing automated alerts that result in reduced number of outdated systems, expired licenses, and cyber risk exposure.• Collaborating with cross-functional teams to improve security posture and ensure compliance with industry standards and regulations. • Implementing automated patching systems for 1500+ devices, improving Windows OS server and workstation patching by 25%.

• Researching, developing, and implementing company policies and technical standards designed to preserve security and integrity of data and access for clients, reducing risk and security ticket by 30%• Supervising and providing direction to three direct technical reports regarding network and user activities.• Managing projects from conception to delivery, meeting deadlines and KPI's while coordinating with third party vendors. • Developing and delivering clear, concise technical communications to internal teams and client leadership/employees.

Chino, California

• Designed, installed, and troubleshot secure networks utilizing enterprise-grade hardware, Aruba and Cisco, at US Coast Guard bases, including firewalls, switches, routers, and access points.• Provided documentation and user training for newly implemented systems and security measures.

Rancho Cucamonga, California, United States

• Lead help desk support and administration of Active Directory, Office 365, network shares, and various databases.• Developed and maintained detailed technical documentation for internal systems and client projects.

Rancho Cucamonga

5+ years experience working with mainly Routing and Switching, learning the fundamentals of networking with a focus in Cisco Systems. From building and configuring to installing, troubleshooting, and upgrading; I was part of a team for dozens of deployments involving routers, switches, access points, servers, wireless managers, VOIP phones, and network security. I also built EIS sheets inventorying the equipment and completed BOM reconciliations, as well as communicated effectively to clients, coworkers and leadership in the professional environment to accomplish organizational and personal goals.