Dylan Hickey Email & Phone Number

Las Vegas, NV

Las Vegas, Nevada, United States

• Responsible for preparing requests for proposals for various products
• Prepare spreadsheet, pdf, and word proposal presentations with rate and cost illustrations by compiling all received bids to compare contractual, benefit, and service differences for alternate plans/vendors that.
• Update, assemble, peer-review, and print client communication/open enrollment materials for accuracy and visual appeal, including, but not limited to, PowerPoint presentations, benefit guides, SPDs/Certificates.
• Respond to client inquiries on billing, eligibility and benefit issues; research compliance inquiries and prepare responses
• Assist with client employee benefit and/or industry survey projects
• Schedule and coordinate vendor presentations

Las Vegas, Nevada, United States

• Provides internal customer assistance via a department-specific support phone line.
• Takes part in projects to help streamline processes both in and out of the direct department.
• Regularly communicates with leadership team members across multiple sites to ensure consistent implementation of processes and directives.
• Promotes a positive work atmosphere and goes above and beyond to guarantee each member of staff is motivated to succeed.
• Provides quality assurance for team of 6-12, mentoring and advising on how to better each customer interaction.
• Manages reporting to track workflow and productivity.

Las Vegas, Nevada, United States

• Promotes a positive work atmosphere and goes above and beyond to guarantee each member of staff is motivated to succeed.
• Provides quality assurance for team of 6-12, mentoring and advising on how to better each customer interaction.
• Manages reporting to track workflow and productivity.
• Assists team in setting daily goals, helping them achieve monthly quota and production bonuses.
• Coordinates meetings with staff to discuss effectiveness of processes and possible improvements.

Las Vegas, Nevada, United States

• Review client documentation for accuracy and validity.
• Work with internal and external software to track and locate documents and notate customer files accordingly.
• Maintain a high processing average in order to hit and exceed monthly quotas in order to achieve productivity bonuses.
• Be well versed in processes in order to provide feedback to leadership in regards to effectiveness of processes.
• Act as a mentor to less seasoned specialist and provide assistance as needed with processes, customer files, etc.

Las Vegas, Nevada, United States

• Receive customer documentation via email, mail, and fax.
• Use internal software to notate receipt of documents and action to the next team to review.
• Be well versed in processes of other departments to be able to assist with work as needed.
• Maintain a high receiving average in order to hit and exceed monthly quotas in order to achieve productivity bonuses