Thomas Teets Email & Phone Number

Rockville, Md, Us

Rockville, Maryland, United States

Rockville, Maryland, United States

▪️Supervising OPS team employees on our customer success team to maintain high service standards. Monitoring phone calls, dispatches, load boards, documentation and maintaining a unified brand experience. ▪️Work in close liaison with the customer success team, management team and the training and project manager staff to achieve synergies for operational success.▪️Reducing operational costs by increasing efficiencies and streamlining processes. This includes creating SOPs to implement with the operations team and monitoring the department's compliance with operational policies.▪️Collecting and evaluating operational data and relaying team feedback to management for operational improvements and improving procedures.

Rockville, Maryland, United States

▪️Bilingual Spanish/English language customer service including B2B and B2C customer support in a fast-paced work environment in a rapidly growing and dynamic role for an evolving tech startup transportation company.▪️Logistical support including dispatching shipments, acting as liaisonbetween dealers, transporters, inside sales staff as well as end customers throughout all stages of the transportation process.▪️Onboarding new transporters and assisting them in adapting to new app-based technologies including troubleshooting the app environment and providing resources to the end customer to improve their experience during the shipping process. ▪️Verifying deliveries, cancelations,BOL inspections, registration documents, payments and disseminating information to accounting and sales departments as needed.

Rockville, Maryland, United States

Senior Corporate Travel Advisor, agent for National Institutes of Health Peer Reviewers travel▪️Travel planning for corporate and leisure, sales, reservations, ticketing meeting travel, customer support and travel monitoring. Dedicated corporate contracted accounts with international airline incentive agreements.▪️Emphasis on business air travel and tailored to meet high profile organizations and their traveling professionals. Expert in airline pricing, routes and cost effectiveness.

Washington, Dc

Multi-lingual customer service French/Spanish, International Travel Sales and Customer Service including servicing the sales, travel, reservations, ticketing and customer relations for many VIP clients and accounts such as Agence France-Presse, Embassy of France, IMF, The World Bank and many corporate incentive agreement account sales and services. The promotion of products and services, maintaining service standards and developing corporate relationships.

B.A., Modern Foreign Languages And Literature, Magna Cum Laude, French Dept Honors Convocation Recipient

Activities and Societies: ▪️Leila Brady-Suter Study Abroad in French, scholarship recipient, 1999. ▪️Officer, Pi Delta Phi, French.

Spanish Language And Literature

Activities and Societies: National Honor Society. Content contributor: Allegany College of Maryland Literary Magazine, Expressions..