Dylan Nguyen Email & Phone Number

Boston, Massachusetts, United States

Clearwater, Florida, United States

-Worked directly with Product Support staff and customers to help resolve technical support problems-Ensured processes are being followed in order to reduce ticket backlog, maintain customer satisfaction, improve first reply times, and address individual ticket queue handling-Provided technical leadership and training for support reps-Received requests for.

Clearwater, Florida, United States

- Consulted with customers regarding the implementation and configuration of KnowBe4’s security awareness products and platform- Assisted customers with allow/block list configurations in spam filters, mail server filters, and security endpoint systems within their organization’s network for simulated phishing tests- Configured and troubleshooted KnowBe4.

Tallahassee, Florida Area

• Grew and managed a fast-paced sales territory by 5%, spanning from north Tallahassee, FL to Cairo, Georgia which encompassed over 280 store accounts
• Facilitated the growth of 12 to 15 full-time salesmen through coaching, execution of performance goals and alignment with Frito-Lay values
• Trained employees and built capabilities on usage of new company technology and applications
• Assisted employees with administrative and technical support for effective and productive workdays
• Developed partnerships with store and district level management to increase profits, market share, and consumer engagement
• Conducted interviews and screenings for potential new hires and candidates to join the PepsiCo, Frito Lay sales and merchandising teams

Pensacola, Florida Area

• Analyzed sales and customer data to remedy potential market opportunities
• Managed mini district consisting of five sales representatives and over 50+ accounts in the Pensacola, Gulf Breeze, and Navarre areas
• Facilitated partnerships with store level management in national accounts including Walmart, Publix, and Dollar General to increase sales and profit
• Accomplished project that transitioned Pensacola sales work group into new pay structure

Lakeland, Florida

• Analyzed store data to identify sales opportunities and trends to merchandise and increase demand for electronics, toys, and kid’s department
• Directed and led Kohl’s associates for eight weeks as a store executive to accomplish department projects and company goals
• Prepared department and sales performance reports to present to store and district managers

75 North Woodward Avenue, Tallahassee, FL 32306

• Oversaw production, promotion, and selling of all merchandise
• Securely managed customer information through Square database software
• Created online store that developed an e-commerce presence for organization
• Coordinated special online sales promotions, to heighten online customer experience
• Designed stylish and fun-to-wear merchandise that is sold nationally
• Managed exceptional relationships with various printing and screen printing companies