Leading a team of specialists to provide advisory and consultancy services on carbon markets, carbon project development, and land management strategies to realise environmental and commercial benefits. Carbon offset site feasibility and project development for ACCU Scheme and draft Insetting projects.

Responsible for leading and project managing GHG emissions research and commercial application programs for livestock supply chains, cropping and horticultural clients, and for conducting feasibility assessments for soil and vegetation carbon market programs. Key role in developing net emission reduction strategies for large-scale commercial supply chains.

 Short-term contract to promote and deliver pre-employment safety induction training across the agricultural sector within QLD (whilst supporting existing national clients), starting from minimal industry contacts and awareness Leverage recent QLD Government program funding to collaborate with industry on uptake of free available programs for both employers and job seekers within QLD Identify, reach out and build relationships with numerous industry bodies to promote the SafeFarm programs and drive sponsorship across the Agricultural sector, including: various commodity associations, regional media networks, various government departments, relevant councils, direct customers and produces, and job active agencies Track and monitor performance and utilization of program

 Established and led a nationally dispersed large people business (up to 120FTE, including direct Leadership of 8 Team Leaders)) to support the technical capability of on and offshore Motor and Property Claim Services for the Suncorp Group of brands  Created and delivered a specialised network of experts across various parameters to support multiple stakeholder needs and ongoing sustainability of model, including:o Helpdesk support for internal and external customers, on and offshoreo Quality Assurance Risk and Compliance framework and oversight of deliveryo Capability uplift via dedicated coaching and training functionso Capability insights delivery to strategically align support prioritisationo Change pipeline ownership to support scoping, effectiveness and delivery of project initiativeso Event Response Management Delivered a project implementation roadmap and business program of work, engaging with stakeholders to ensure activities are appropriately prioritised and delivery timeframes met Key role in claims Event Response Planning, and “during event” representation to pivot appropriately and make decisions to address customer outcome gaps on a large scale Developed key communication, change and operational delivery frameworks to support change delivery and effectively manage competing priorities Delegated Executive Manager experience, leading national Technical Delivery, Operations Delivery and Business Integration teams for Suncorp Claim Services Accountable for Claim Services level Risk and External Complaint Resolution support and oversight via ASIC, AFCA and other agency two-way engagement

 Accountable for the operational performance for an international workforce of 1000+ heads (Motor and Property Claim Services), alongside disaster response planning and delivery Strategically aligned and delivered a specialised operational service to both frontline and Workforce Management stakeholders, leading a team of Operations Managers and insights specialists Provided oversight and supported performance of an international operating model, including driving operational and personnel expense lines to maximise productivity and customer deliverables Supported capability and efficiency uplift across a large-scale people business to improve both cost and customer outcomes Delivered on the Event and Disaster Response plan, supporting the rapid recruitment, induction and capability uplift of ~500 external and internal people resources to respond both immediately and longer-term to national disaster demand

 Supported the operational requirements of both onshore specialist support teams and an offshore partnered workforce Leveraged our specialist onshore support teams to expand scope and support both real-time and long-term performance of our offshore partnered teams Drove alignment and consistency across both our national frontline teams and offshore workforce, leveraging best practice on a national scale Crafted aligned procedural, operational and change communication for onshore and offshore workforces Drove continuous improvement opportunities, collaborating with teams across the business to optimise processes and systems

 On-call role to deploy to national disaster zones within hours/days of a significant weather event occurring (stepping out of BAU role as needed) Led a team of varied backgrounds and specialisations from across the Group to be “on ground” and support customers face-to-face through disaster support Coordinated logistics, staff health and safety, and government requirements to deliver real-time customer support, including frequent management of further disaster risk and atypical safety/system impacts Liaised with local government and NGO functions on deployment to provide a coordinated customer response  Examples include: Cyclone Yasi 2011, Lockyer Floods 2011, Bundaberg floods 2013, Armidale Hail 2013

 Lead a team of frontline Claim Specialists to support the Claims Assist function (Motor and Property Claims) Engage and enable a team to exceed performance and customer service expectations and KPI targets Achieved the highest performing team on a national basis (of ~50 teams) for 22 months in a 24 month period, on measures of KPI targets, efficiency, engagement, career progression and absenteeism Formally acted within the Operations Manager and Toowoomba Site Manager role on numerous occasions

Various Claim Specialist roles across Motor and Property Claims.

Reverse employment marketer with a state-based employment contracting group

Retail sales specialist for Tentworld group. Worked within sales in store, storeman roles, and event/show sales support.

Australian Army Reservist, completed bootcamp and induction before a period at local centre (part time).