Dylan May Email & Phone Number

Remote

Lowell, Arkansas, United States

Conduct lead generation activities for new and incremental business, including cold calling, networking and other opportunity prospecting methods.Visit prospective and existing customers at their corporate headquarters or other sites as needed. Requires ability to travel to customer sites to meet customer needs.Perform various activities related to Opportunity Management and monitoring the health of the account which includes, but is not limited to, Customer KPI review, revenue quality monitoring, watching for additional opportunities, contract and pay terms review to ensure adherence to agreement.Coordinate with internal teams the customer to implement the customer’s solution, including participation in kick-off.Meet with customers and prospective customers to discuss viable opportunities in an effort to understand their business needs, identify scope, submit a proposal, finalize the contract and win the business.

Lowell, Arkansas, United States

Execute the spirit and methodology of ICS's Customer Value Delivery for assigned clients. (Understand, Deliver, Measure and Anticipate).Works to ensure retention of current business as acceptable profit levels; this includes analysis of operations execution, P&L analysis, forecasting business changes, pricing and both internal and customer presentations.Ensures business development to include completing and operational design or directing support personnel in the design process as well as pricing and presentations.Ensures that direct reports continue to grow their knowledge and skills related to our business and business/relationship management to increase both value to themselves, our customers and our corporation. Focus on customer communication management.Works closely with Operations to ensure they have the tools, knowledge, training and support they need to perform their responsibilities for startups and changes to existing accounts.Develops and implements uniform practices and methodologies to ensure clients receive equivalent but high level of service from each account location regardless of operational region.Monitors account representative status and works to keep clients in line with contract rules.Responsible for taking a lead or key role in special projects, often includes expansion of service for our clients.

Lowell, Arkansas, United States

Acted as manager-on-duty of personnel when manager is not present and/or available.Negotiated with carriers for the appropriate purchase rate to meet revenue and profit margin goals, as well as to facilitate appropriate business relationships with the carrier. Managed all freight in transit by obtaining adequate updates from carriers/drivers to monitor movement and ensure on time delivery.Proactively communicated service failures to internal support teams to minimize service failures, promote on time service and ensure safety.Provided guidance, mentorship, troubleshooting, and company systems knowledge to new and developing teammates and relayed information to both internal and external personnel as needed.Tendered loads and optimized service through system management utilizing the Carrier 360 platform and performing other related duties as required.Trained and mentored personnel with heavy emphasis on new hire training.

Lowell, Arkansas, United States

Negotiated with carriers for the appropriate purchase rate to meet revenue and profit margin goals, as well as to facilitate appropriate business relationships with the carrier. Managed all freight in transit by obtaining adequate updates from carriers/drivers to monitor movement and ensure on time delivery.Proactively communicated service failures to internal support teams to minimize service failures, promoted on time service and ensure safety.Tendered loads and optimized service through system management utilizing the Carrier 360 platform and performing other related duties as required.

Lowell, Arkansas

Managed customer relations by engaging customer(s) on a regular basis, providing solutions to meet their needs and goals to maximize freight potential and growth.Ensured on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessory charges with assigned customers.Proactively communicated with and responded to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.