Dylan Mcgrath Email & Phone Number

● Collaborate with business partners to ensure successful migration from an existing custom-built on-premise application to an existing cloud application for a healthcare service company (formerly MedData, now known as Elevate Patient Financial Solutions).● Gathered requirements and created test cases in Microsoft Azure● Execute test cases in Microsoft Azure and perform user acceptance testing to ensure alignment with business objectives.● Log and track bugs in Microsoft Azure and follow up with timely ticket resolution to ensure project deadlines are met.● Communicate frequently with clients to understand and address application functionality requirements.● Test new healthcare patient advocacy CRM interface for data quality and validate data transfer.● Present data insights, inaccuracies, and solutions to multiple teams on a weekly basis.● Generate and run SQL reports through SQL Server Management Studio (SSMS).● Visualize data reports and findings to ensure all project teams have a clear understanding of the findings.

Richmond, Virginia, United States

● Assist clients with the adoption of a new system by interpreting feedback and conducting client outreach.● Leverage OnBase, Microsoft Excel, and ServiceDesk Plus in addition to proprietary software to accelerate client migration to the new system.● Conduct analyses of how clients use the newly implemented system and identify opportunities for improvement.● Perform queue management to ensure client requests are delivered to the appropriate resolution team in a timely manner.● Communicate project updates and potential scope changes to promote the overall adoption of the new system solution.