Dylan Mcgrath Email & Phone Number

• Collaborate with business partners to ensure successful migration from an existing custom-built on-premise application to an existing cloud application for a healthcare service company (formerly MedData, now known as.
• Gathered requirements and created test cases in Microsoft Azure
• Execute test cases in Microsoft Azure and perform user acceptance testing to ensure alignment with business objectives.
• Log and track bugs in Microsoft Azure and follow up with timely ticket resolution to ensure project deadlines are met.
• Communicate frequently with clients to understand and address application functionality requirements.
• Test new healthcare patient advocacy CRM interface for data quality and validate data transfer.

Richmond, Virginia, United States

• Assist clients with the adoption of a new system by interpreting feedback and conducting client outreach.
• Leverage OnBase, Microsoft Excel, and ServiceDesk Plus in addition to proprietary software to accelerate client migration to the new system.
• Conduct analyses of how clients use the newly implemented system and identify opportunities for improvement.
• Perform queue management to ensure client requests are delivered to the appropriate resolution team in a timely manner.
• Communicate project updates and potential scope changes to promote the overall adoption of the new system solution.