•Provide excellent customer service to all colleagues and People Leaders regarding HR/General Inquiry questions; maintain a satisfactory or better quality score on monthly call evaluations•Effectively research and document all cases using the AskHR application to appropriate conclusion•Demonstrate a working knowledge of systems and other research tools, applications; accurately use the systems and tools to drive a high level of performance•Meet all required measurements including but not limited to Service Level Agreements, Call/Non-Call Time Management, Quality and Quantity call center measurements•Demonstrate working knowledge of HR and General Inquiry topics by accurately responding to colleagues questions – providing first call resolution•Effectively communicate procedures and policies both verbally and in writing; document accurate case categories and complete case notes within the case management tool to ensure ease of reporting and research as needed•Handle self-service cases and chats as assigned based on completed training, achieved skills/knowledge and schedule availability•Demonstrate a working knowledge of AskHR data and reporting to provide feedback and responses to highlight efficiencies – first call resolutions

•Review applications and/or recorded interviews using Applicant Tracking System with a high degree of accuracy and integrity to make appropriate hiring decisions while meeting productivity standards•Call candidates to follow up on pending applications, assessments, interviews, or job offers•Create and extend offer letters and schedule candidates for onboarding•Answer questions via phone and email regarding application, interview, hiring and onboarding process from candidates•Disposition candidates not selected for a position or if did not report for onboarding•Answer questions from leaders in work locations regarding candidates applications or onboarding status