Dylan Grasso Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Boston, Massachusetts, United States

Managed Design and Engineering teams during the development of SanBox, a smart UVC sanitizing box.- Preformed and oversaw primary R&D of SanBox.- Developed a UVC light array that sanitized the entire surface mass of phones and tablets inserted in the SanBox device.- Worked with domestic manufacturers and overseas suppliers to develop manufacturing processes and reliable supply chains.- Coordinated and managed a diverse team of software developers, electrical and mechanical engineers.- Wrote and produced interactive video content for client onboarding and other HR training purposes.

Boston

Installed and maintained Network and POS infrastructure for clients throughout the East coast of the United States.- Responsible for all aspects necessary for project completion. Coordinated logistics for removal of large electronic equipment and installation of new equipment and infrastructure. Projects spanned hundreds of locations and multiple states. The largest project was over 200 stores spanning from Virginia to Massachusetts.- Responsible for IT troubleshooting and problem solving in live retail stores where coordination with technical teams across the US and India was required.- Coordinated truck crew schedules for delivery of equipment and waste removal.- Improved internal operations and integrated ERP solutions by building custom digital forms and checklists for team leaders.

New York, New York

Walt Whitman

Responsible for daily business processes, management of floor operations and the development/implementation of strategies. - Utilized extensive knowledge of software and technology by educating customers on how their devices can empower them. - Implemented logistical systems and strategies to meet high customer volume in real time. Net Promoter Score (customer satisfaction score)rose 35 points within a single quarter.- Consistently built strong relationships by setting honest expectations, delivering on promises and built a rapport based on transparency and integrity. - Personally maintained a personal Net Promoter Score of 90. (60 is average)

Babylon, Ny

Responsible for drilling, piping and installation of geothermal heating & cooling systems. Tasked with coordinating schedules and logistics with builders and general contractors.• Streamlined drilling operations by turning a two-week, five-man operation into a two-man, one-day operation.• Simultaneously handled multiple time sensitive responsibilities including mud engineering, pump operations, waste containment, drill rig and other equipment operation.• Identified Problems in the purchasing and procurement of materials. Having suppliers deliver exact quantities to each job site eliminated the need to transport excess material across the NY Metro area, saving and estimated $10,000 per year in labor and fuel costs.